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Handbooks: RefillFlow

Print tickets, manage cards and recover output

Keep document delivery separate from material fulfilment and control possible duplicates.

Review edition · 25 October 2026 · For Owner, Stores, Supervisor, Viewer

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Tickets and cards carry identity and work instructions. Printing them does not request, pick, dispatch or receive material. Read the document and output state separately from the refill's fulfilment status.

Choose the intended document

Open Tickets and cards. Check whether the document is a container card, location card, refill ticket or dispatch ticket, and inspect its subject and current generation. Viewers can inspect printing evidence, while operational ticket printing and setup card actions have separate permissions.

Owners and supervisors can issue cards. Replacing a lost or damaged current card is a supervisor decision with recent verification and a reason. Replacement advances the card generation so an old card cannot be treated as current. Remove old physical copies from use.

Follow the actual print route

If PrintStation is not set up, documents can only be downloaded. For attended printing, Print sends the document to PrintStation, then Open the print panel on the stores computer performs the attended operation. Read the returned product state, not just a pop-up hint.

A queue with a configured stores printer can send its tickets there through PrintStation without a person at that screen. Print here instead or download provides the stated fallback when it is not ready. A printer-offline badge is an output issue; fulfilment does not wait for paper to become evidence of an action.

Investigate uncertain output

Use the document's Check with PrintStation control when submission or output is unresolved. Do not make a new print merely because the answer was lost. A print-panel message is a hint; the product retrieves authoritative PrintStation state separately.

For a deliberate extra copy or attended fallback, read the reason and duplicate warning. A routed copy waiting at the stores printer can be cancelled first, but a copy already sent cannot be recalled. Ensure only one current ticket is used.

Withdraw from PrintStation can report that a copy had already been sent. Find and discard that physical ticket rather than assuming withdrawal removed it.

Preserve the operational boundary

A superseded ticket following reroute must not drive picking at the old queue. A card generation change does not prove that a material receipt happened. Keep the print intent or job reference for output questions and the cycle and leg references for material questions.

Follow PrintStation for attended output and physical printer checks. These instructions describe product controls; device readiness still needs its actual qualification and observation.

Qualify a queue's stores printer

As owner, open Stores queues and choose the queue's Paper and printing mode. For attended operation or download, choose the attended option and Approve attended printing for [queue]. For an unattended stores printer, choose that mode and List PrintStation destinations for this paper.

Select the intended available destination. If none is offered, an administrator must prepare an appropriate destination allowing RefillFlow in PrintStation. Choose Send a qualification ticket to [destination] only when the intended printer and person are ready for the actual check.

At the printer, check both barcodes, sharp text, no clipped content and the ticket's 50 mm bar. Owner or Supervisor then uses Scan the qualification ticket's barcode before the shown expiry. The scan-back is accepted only when PrintStation also reports the ticket as printed. A screen instruction or a sent job alone does not supply those physical observations.

After qualification, the owner chooses Approve printing [queue] tickets at [destination] with recent verification. Keep its destination, media, qualified person, time, agent and printer in the setup handover. If the mapping later requires qualification again, repeat the current offered process rather than treating the earlier printer name as permanent evidence.

Recover document preparation and retained copies

A blocked document can offer Render again after the underlying issue is checked. Keep the material workflow separate: a failure to make a PDF does not undo a valid refill action. Use the stores board while the document problem is investigated.

Use Reprint [document] when the exact bytes are retained. If they have expired, the offered Issue a recovery copy of [document] prepares a new document identified as a recovery issue. Read the displayed reason and duplicate acknowledgement, then retain its link to the earlier document. A recovery copy is not evidence that the old paper was never used.