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Handbooks: RefillFlow

Enter refill quantities, cards and exception evidence correctly

Check floor and stores fields, exact whole quantities, ticket matching, reasons and shortage follow-up times.

Review edition · 25 October 2026 · For Operator, Stores, Supervisor

On this page

Use this beside Floor station and Stores board. Floor receipt needs Operator; acceptance, picking and dispatch need Stores with current queue membership. Supervisor exception decisions have their own scope. This reference explains the inputs; roles and actions explains the full authority conditions.

Cards and item identity

Field or control What to enter Checks and limits If it is refused
Scan the container card Scan the current card on the actual container into the named field. Request and receipt checks use that exact container and current card generation. A replacement card can make an old card unusable. Check the actual container. Give a stale or missing-card problem to the Supervisor; do not relabel another container to force a match.
Scan the dispatch ticket on Floor station Use the ticket for the particular dispatched leg arriving now. A refill-request ticket is different. Receipt also checks the container and receiving location; a picked but undispatched leg is not receivable. Find the correct leg ticket, or use the authorised missing-ticket path. Do not dispatch again to recover a receipt question.
Scan the receiving location card Scan the actual receiving location when the station requests it. The location must match the cycle and the station's allowed locations. A station bound to exactly one receiving location can supply that location evidence itself. Check the physical delivery point and station scope. A missing match needs correction of the real location or authorised station setup.
Item barcode or exact code and Entered by on Stores board Enter the actual item evidence and choose Scanning or Typing truthfully. Codes are case-sensitive and are not trimmed to make them match. Code text is at most 80 characters and cannot contain control characters. The selected item must equal the cycle's released item. Check case, accidental spaces, item and entry method. Do not substitute a similar item code.

Whole quantities and the remaining balance

Enter quantities as whole-number digits, such as 6. Do not use 6.0, a negative number, commas, unit text or a leading zero such as 06. Picking, receipt and return quantities must be from 1 to 1000000, and the current remaining balance can impose a lower maximum. A broad numeric keyboard or a value that fits the box does not establish that the quantity is acceptable.

Field or control What to enter Checks and limits If it is refused
Quantity to pick The actual amount being picked for this new leg. No more than the cycle's unallocated balance. The cycle must be accepted and not held; picking does not mean dispatch. Refresh the current balance if another person worked on it. Make a smaller legitimate pick when only that amount is available. See pick and dispatch.
Quantity received now Only the quantity physically arriving on the selected dispatched leg. No more than that leg's unresolved in-transit quantity. Excess is refused, not cut down automatically. An ordinary cycle hold still permits accounting for material already moved. If six were dispatched and four arrive, record 4; the other two remain in transit. Stores must separately record an actual return if material was rejected.
Leg and Quantity physically back in stores Select the exact leg and the quantity actually returned. The return cannot exceed the selected leg's unresolved amount. A recorded floor receipt is not still unresolved material to return through this control. Recheck the current leg and physical custody. Explain the actual return in Reason. Follow holds and shortages.
Dispatch action for a selected leg Confirm the selected leg is physically leaving. Dispatch moves the whole unresolved picked leg; there is no partial dispatch quantity field. If only part is leaving, arrange appropriately sized picks before dispatch. Do not assume a later receipt quantity changes the dispatch.

Reasons, missing tickets and follow-up

Field or control What to enter Checks and limits If it is refused
Why is it urgent? (required) Explain the actual reason for urgency, up to 500 characters. The form requires a non-blank reason and prepares a new urgent intent. Where the released rule requires approval, a Supervisor other than the requester approves that exact intent before the Operator confirms. Check the new prepared request and its expiry. An old approval is not approval of changed urgency or a new intent.
Why is the ticket missing? (10 to 500 characters) Select the exact in-transit leg and explain the missing dispatch ticket. This path needs Operator together with either Stores or Supervisor, with current station, container and location evidence. Receipt evidence expires after fifteen minutes. Ask an appropriately authorised person when the control is unavailable. If evidence expires before recording, obtain current evidence; do not guess the ticket or reuse another leg.
Reason or What was resolved on the cycle exception form Record the actual explanation or resolution requested by that action. The accepted text is 1 to 500 Unicode characters. Line breaks are allowed; tabs and other control characters are refused. A reason does not remove the action's state checks. Remove accidental pasted controls while preserving the explanation. Keep holds and leg balances separate from the reason itself.
Shortage owner and Next review (this computer's time) Choose the responsible person and a real next-review date and time. The owner must still have a site assignment. The form interprets the date/time on this computer. Saving a shortage changes neither target nor quantities. Select a current responsible person and check this computer's timezone. If supply has moved, settle the actual leg as well as updating follow-up.

Keep each outcome with its own action. A clear refusal calls for correcting the stated condition and checking the current cycle; an Unconfirmed answer calls for Check the outcome with the retained command. Keep the page open. Hand over the container, cycle, leg, quantity, card/ticket used, displayed reason and what physically happened, rather than creating another refill to compensate for an unanswered button press.