RefillFlow handbook
Request, supply and receive controlled container refills, with partial legs, exceptions and reviewed routing.
Review edition · 25 October 2026
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25 guides
RefillFlow
Start here: Owner
Set up people, stations, physical activation and the site’s administrative controls.
OwnerYour roleStart here: Author
Prepare reference data, loop revisions, calendar, rules and expected examples.
AuthorYour roleStart here: Reviewer
Prove and release current candidates, apply reviewer policy and control retirement.
ReviewerYour roleStart here: Supervisor
Resolve urgency, holds, short closure, routing, disputes and operational exceptions.
SupervisorYour roleStart here: Stores
Accept responsibility, pick whole quantities and dispatch each leg in your queues.
StoresYour roleStart here: Operator
Request for an empty container and receive actual deliveries under your station sign-in.
OperatorYour roleStart here: Viewer
Read refill progress and evidence without performing fulfilment or supervisor decisions.
ViewerSite administrationSet up and physically activate a refill loop
Complete references, release, stations and observed container conditions before operational use.
Owner · Author · Reviewer · SupervisorAuthoringPrepare reference data and adopt CSV previews
Keep exact codes, inactive containers and released loop revisions distinct.
Author · Reviewer · OwnerAuthoring and approvalProve routing, urgency and escalation before release
Save independent expected examples and review the complete current candidate.
Author · Reviewer · OwnerEveryday workRequest a refill for an empty container
Scan, inspect and confirm one current request, including urgent and repeated cycles.
Operator · SupervisorEveryday workAccept, pick and dispatch refill legs
Work within the responsible queue and preserve partial quantities through each leg.
Stores · SupervisorEveryday workReceive a dispatched leg at the line
Match ticket, container and location, then record only what arrived.
Operator · Stores · SupervisorExceptionsHandle shortages, holds, returns and short closure
Account for every picked quantity before cancelling or accepting a short refill.
Stores · SupervisorExceptionsReroute work and investigate a closed-cycle dispute
Change responsibility before picking and preserve history after closure.
SupervisorPrintingPrint tickets, manage cards and recover output
Keep document delivery separate from material fulfilment and control possible duplicates.
Owner · Stores · Supervisor · ViewerReference and follow-upCheck working time and follow escalation tasks
Read due-time evidence, scheduler delays and task completion in their proper scope.
Owner · Author · Reviewer · Stores · SupervisorRecords and evidenceRead cycle history, reports and export the right scope
Trace exact evidence and interpret process statistics with their included sample.
Author · Reviewer · Stores · Supervisor · Viewer · OwnerExceptionsRecover an unconfirmed command or paused station
Keep the original action in its page and check its outcome before continuing.
Operator · Stores · Supervisor · Owner · Author · ReviewerSite administrationReconcile a restore and preserve records before closure
Account for each held refill, ticket and event before administrative resumption.
Owner · SupervisorYour roleMatch roles, queue membership and approval authority
Check required role combinations, physical setup and the distinct authentication rules for each workflow.
Owner · Author · Reviewer · Supervisor · Stores · Operator · ViewerWorked handoversHand over a ten-unit refill across two legs
Follow queue and floor responsibilities through partial receipt, a hold and an interrupted response.
Owner · Author · Reviewer · Supervisor · Stores · Operator · ViewerField referenceEnter refill quantities, cards and exception evidence correctly
Check floor and stores fields, exact whole quantities, ticket matching, reasons and shortage follow-up times.
Operator · Stores · SupervisorAdministrationManage people, queue membership and floor stations
Keep central grants, site restrictions, queue membership and browser pairing aligned.
Owner · Supervisor · Stores · OperatorAdministrationManage read access and webhook delivery
Issue scoped credentials, review signed subscriptions and explicitly repair retained event gaps.
Owner