The stores role performs fulfilment on Stores board. It is distinct from the operator who requests and receives at a floor station. You see work and records for your current stores queues unless you also hold a role with wider visibility.
Accept the correct cycle
Use Scan a refill ticket or open the cycle and choose its Accept action. Read the container, material, quantity and receiving location. A valid current ticket can accept and open the exact refill ready for picking. Acceptance means taking responsibility; it reserves no stock and records no physical movement.
Current membership of the responsible queue is required for accepting, picking and dispatching, even if you hold another elevated role. Ask the owner to correct queue assignment when necessary rather than working through an unrelated queue.
Pick and dispatch actual material
Enter Item barcode or exact code, declare whether it was scanned or typed, and supply Quantity to pick as a whole number no greater than the unallocated balance. Check the material physically, then record the pick. Each pick creates a leg.
Dispatch the selected picked leg only when its material is leaving for the correct container and receiving location. Dispatch sends the entire unresolved quantity of that leg; prepare smaller separate picks when partial dispatch is what physically happens.
Deal with shortages and returns
Mark a shortage with the responsible person, reason and next review time. A shortage does not change the target or reconcile material already picked. Use Record material returned to stores for an actual staged or in-transit leg return, with its quantity and reason.
The floor operator records actual receipt. Do not mark a leg received merely because you dispatched it. Keep the remaining balance visible until the floor receives it or stores records a real return.
Use Tickets and cards, Tasks and your queue-scoped history for follow-up. Printing a ticket or downloading a pick list confirms no fulfilment. Follow accept, pick and dispatch and uncertain results.