Rerouting and dispute handling are supervisor decisions with recorded reasons and second-factor evidence. They solve different problems: a reroute changes the responsible queue before picking, while a dispute raises a new incident after closure.
Reroute before any leg exists
Open the cycle on Stores board and inspect its target, location, queue and current ticket. Rerouting is permitted only before anything is picked, while the cycle is not held, and to another enabled queue allowed by the loop.
Choose the new queue and a useful reason. The receiving location, item, quantity, priority and due target remain the admitted obligation. Rerouting does not let the supervisor substitute a different delivery or quantity. Acceptance resets so the new queue takes responsibility afresh.
Control the old ticket
The old ticket must be dealt with. An unsent ticket can be withdrawn. An uncertain ticket must be reconciled before rerouting. A ticket already with PrintStation requires the supervisor's acknowledgement and becomes superseded; a replacement ticket is issued for the new route.
Follow the exact warning about withdrawing or removing the previous paper. A copy already sent to a printer cannot be physically recalled. Tell both queues which ticket is current and ensure only the replacement drives work.
Do not attempt a reroute after a leg has been picked by returning everything and pretending picking never happened. Resolve the existing cycle under its actual history and permitted supervisor actions.
Raise a dispute after closure
A completed or otherwise closed cycle is not edited into a different terminal result. Use the dispute action with its reason. It retains an incident and places a dispute hold on the container, preventing its next cycle until reconciliation.
Inspect the closed record, physical container, legs and relevant paper before deciding what occurred. One open incident per cycle is retained, and retired containers are not a route for new dispute work.
Release the specific container hold
Record the reconciliation and use the authorised container-hold release when evidence supports it. This resolves the associated open incidents; it does not rewrite the terminal cycle's receipts or original release.
For a reported mismatch after a ten-seal refill was closed, preserve the original ten-seal history and record what the investigation actually establishes. Do not open a replacement refill merely to change yesterday's totals. Hand over the incident, container, cycle, reason and evidence, with any remaining physical action assigned explicitly.