ParcelOffice handbook
Book courier shipments from identified work, control parcel choices and keep booking and label evidence separate.
Review edition · 25 October 2026
Search for general tasks or screen messages. Leave out customer details and private job data.
24 guides
ParcelOffice
Start here: Operator
Use the paired station, check the order and follow the current booking mode.
OperatorYour roleStart here: Supervisor
Investigate bookings, review exceptions and supervise label recovery without creating duplicate shipments.
SupervisorYour roleStart here: Author
Draft approved parcel inputs, presets and decision rules with meaningful independent cases.
AuthorYour roleStart here: Reviewer
Approve inputs, activate proven releases and qualify the exact Automatic scope.
ReviewerYour roleStart here: Owner
Arrange sources, carrier accounts, stations and printing while keeping production roles separate.
OwnerYour roleStart here: Viewer
Inspect permitted shipment outcomes, labels and history without booking or changing records.
ViewerQuick referenceWho can do what in ParcelOffice
Find the responsible role for booking, rule approval, carrier uncertainty and label recovery.
Owner · Author · Reviewer · Supervisor · Operator · ViewerReferenceEnter scan references, carrier evidence and reprint reasons
Use the actual carrier references and supported form bounds without creating another shipment.
Owner · Author · Reviewer · Supervisor · Operator · ViewerEveryday despatchBook a shipment at a paired station
Check the work order and understand exactly which scan or confirmation authorises booking.
Operator · SupervisorDecision modesUnderstand Manual, Guided and Assisted
Know whether you are choosing a preset, responding to an offer or confirming a recommendation.
Operator · Supervisor · Author · ReviewerAuthoringPrepare parcel inputs and preset candidates
Approve the actual service/parcel basis before using it in reviewed station choices.
Author · ReviewerAuthoring and approvalDraft and review Guided or Assisted rules
Use independent cases and current preset/source dependencies before enabling a decision mode.
Author · ReviewerExceptionsResolve an uncertain carrier booking
Obtain the carrier’s evidence before recording whether a shipment exists.
SupervisorLabels and exceptionsRecover labels and authorise the same-label reprint
Keep document recovery for an existing booking separate from another physical print.
SupervisorPrintingSet up bench printing and follow output
Check the station-to-printer route before unattended labels and investigate uncertainty in the right product.
Owner · Operator · SupervisorAutomaticQualify, enable and arm Automatic
Use observed decision evidence for a bounded scope before allowing one-scan bookings.
Reviewer · Supervisor · OperatorSite administrationConfigure the source and carrier account carefully
Keep source lookups/callback versions and live carrier sending distinct from production decisions.
OwnerRecordsRead shipment history and download the complete export
Interpret the retained booking/document/print chain and preserve private site records.
Viewer · Supervisor · OwnerWorked exampleWorked example: booked shipment, missing label
Resolve the right uncertainty without creating a second shipment for the same parcel.
Operator · Supervisor · ViewerSpecialist tasks and administrationPrepare local people and pair the actual station
Separate Accounts grants, site restrictions, browser pairing and scanner choices.
Owner · Supervisor · OperatorSpecialist tasks and administrationVersion an order source and recover callback delivery
Keep source lookup, signed delivery replay and endpoint migration distinct.
OwnerSpecialist tasks and administrationUse Guided reports and current preset sheets
Read observed selections correctly and replace obsolete station codes.
Author · Reviewer · Supervisor · OperatorSpecialist tasks and administrationRead health, retention and usage without repeating work
Separate readiness, support diagnostics, reporting and private exports.
Owner · Supervisor · ViewerSpecialist tasks and administrationUse the sample despatch workspace
Practise with fictional orders and return deliberately to the real site.
Owner · Author · Reviewer · Supervisor · Operator · Viewer