You oversee shipment exceptions and can operate the station as well. You can inspect Shipments, reconcile an uncertain booking, review permitted holds and supervise label retrieval/reprints. Owner alone cannot do this production work.
Identify the problem first
Open the exact despatch record and inspect its attempt, carrier shipment, documents, printing and history. Keep these questions separate:
- Did the carrier accept a booking?
- Are valid labels available for the recorded shipment?
- What does PrintStation know about physical output?
A missing label does not mean no booking exists. A submitted print does not prove the label reached paper.
Resolve a booking uncertainty
Use uncertain booking. Obtain the carrier's confirmation, then record that evidence through Reconcile with the carrier. Searching a list and finding nothing is not enough to declare that no shipment exists.
The reconciliation action records an outcome; it does not book again. Preserve the original attempt and the carrier reference.
Supervise labels and exceptions
If a recorded shipment lacks documents, use the offered retrieval control for that same shipment where its carrier supports it. If a replacement physical label is needed, review the parcel and reason through Reprint the same label, including the bench/duplicate acknowledgement.
For a policy hold, inspect its reasons and use the permitted reasoned exception only when authorised. An exception to a decision hold is not a change to a live rule or permission to use an ineligible carrier service.
Oversee Automatic
Review the cases and scope on Automatic where your role permits. You can pause a station, but Reviewer owns qualification and enablement. Ask the Operator to stop/leave uncertain work for review rather than assuming automatic retry is safe.
Retain the evidence
Use the complete export on Plan and usage when needed, handling addresses and shipment records privately. Keep unresolved despatch/print references with shift handovers. Ask the Owner for source, carrier-account or printer configuration changes and the Reviewer for approved rule changes.