Use this reference for station input and the Supervisor's shipment investigation forms. Operator or Supervisor books at the permitted paired station. Supervisor records carrier outcomes and supervised same-label reprints with recent confirmation. These permissions are separate from PrintStation's physical-copy investigation role.
Station and shipment fields
| Field or control | What to enter | Checks and limits | If it is refused |
|---|---|---|---|
| Station scan field | The complete work-order reference, then the intended approved preset where the selected mode requires it | The scan frame is bounded to 200 characters. Control characters in a completed reference are refused. Focus the actual scan field and use the station's configured scanner termination. | Check scanner configuration, mode and exact reference. Do not shorten a genuine reference or scan another order merely to recover a missing result. Station booking. |
| The carrier confirmed the shipment exists | Choose this outcome only after the carrier confirms the original attempt | The selected record must still be the uncertain booking being investigated. The action records an existing shipment; it does not book one. | Keep the original attempt unresolved if the carrier cannot establish its outcome. A missing label is not evidence of no booking. |
| Carrier shipment ID | The carrier's actual identifier for that shipment | Required non-blank text, up to 200 characters after trimming, without control characters. | Obtain the genuine identifier from the carrier. Do not use an order number or tracking number unless it is also the carrier's actual shipment ID. |
| Tracking number, parcel 1 and subsequent parcels | The real tracking value for each displayed parcel in its correct order | The current browser form requires each displayed tracking field. Supported values are bounded to 200 characters per parcel, without control characters. | If the carrier supplies no parcel number, leave the investigation unresolved and ask for assistance. Do not invent a value or duplicate another parcel's number to pass the form. |
| Evidence (who confirmed it, how, and any reference) | The carrier confirmation and its identifying evidence | After trimming, 10 to 1,000 characters. Both the booked and no-shipment outcomes require evidence. | Record who confirmed this exact attempt and how. “Nothing found” in a search is not enough to declare no shipment exists. |
| No-shipment confirmation checkbox | Confirm only the actual carrier statement that no shipment exists | Required when recording the no-shipment outcome. It must be supported in writing or by the recorded carrier reference. | Obtain that confirmation or retain the uncertainty. Reconnecting the station is not carrier evidence. |
| Parcel on Reprint a label | The exact parcel whose retained label is needed | Choose one of the offered parcels and read its current document/print state. | Resolve missing documents or uncertain original output through the corresponding procedure. A new booking is not a document-recovery action. |
| Why (recorded) | A specific reason for the same-label reprint | After trimming, 10 to 500 characters. The current server bound applies even though the text field has no visible maximum. | Shorten the explanation without losing its reason and reference; do not remove material uncertainty to make it fit. |
| Reprint bench acknowledgement | Confirm the stated physical checks and control of any original label | It is required before the offered same-label reprint. Only acknowledge what has actually been established. | Complete the investigation and control possible duplicates first. A later label does not prove the first never printed. |
Keep unknown fields and unknown outcomes honest
The tracking fields are required by the present browser workflow. That requirement does not justify making up carrier data. Retain the despatch/attempt reference, carrier answer and missing information when asking for help. Uncertain booking explains the complete procedure.
A refused input or interrupted answer must not lead to another shipment for the same parcel. Read the retained result and separate carrier booking, carrier document availability and physical printing. Use labels and reprints and PrintStation uncertainty for the relevant next action.
These are data-entry and evidence rules. They do not establish that the carrier accepted a particular live request, that a parcel left the site or that a label reached paper.