# Enter scan references, carrier evidence and reprint reasons

Use the actual carrier references and supported form bounds without creating another shipment.

Source: https://help.smartfact.ai/manuals/parceloffice/input-reference

Review edition: 25 October 2026

Roles: owner, author, reviewer, supervisor, operator, viewer

Use this reference for station input and the Supervisor's shipment investigation forms. Operator or Supervisor books at the permitted paired station. Supervisor records carrier outcomes and supervised same-label reprints with recent confirmation. These permissions are separate from PrintStation's physical-copy investigation role.

## Station and shipment fields

| Field or control | What to enter | Checks and limits | If it is refused |
| --- | --- | --- | --- |
| Station scan field | The complete work-order reference, then the intended approved preset where the selected mode requires it | The scan frame is bounded to 200 characters. Control characters in a completed reference are refused. Focus the actual scan field and use the station's configured scanner termination. | Check scanner configuration, mode and exact reference. Do not shorten a genuine reference or scan another order merely to recover a missing result. [Station booking](/manuals/parceloffice/station-booking). |
| The carrier confirmed the shipment exists | Choose this outcome only after the carrier confirms the original attempt | The selected record must still be the uncertain booking being investigated. The action records an existing shipment; it does not book one. | Keep the original attempt unresolved if the carrier cannot establish its outcome. A missing label is not evidence of no booking. |
| Carrier shipment ID | The carrier's actual identifier for that shipment | Required non-blank text, up to 200 characters after trimming, without control characters. | Obtain the genuine identifier from the carrier. Do not use an order number or tracking number unless it is also the carrier's actual shipment ID. |
| Tracking number, parcel 1 and subsequent parcels | The real tracking value for each displayed parcel in its correct order | The current browser form requires each displayed tracking field. Supported values are bounded to 200 characters per parcel, without control characters. | If the carrier supplies no parcel number, leave the investigation unresolved and ask for assistance. Do not invent a value or duplicate another parcel's number to pass the form. |
| Evidence (who confirmed it, how, and any reference) | The carrier confirmation and its identifying evidence | After trimming, 10 to 1,000 characters. Both the booked and no-shipment outcomes require evidence. | Record who confirmed this exact attempt and how. “Nothing found” in a search is not enough to declare no shipment exists. |
| No-shipment confirmation checkbox | Confirm only the actual carrier statement that no shipment exists | Required when recording the no-shipment outcome. It must be supported in writing or by the recorded carrier reference. | Obtain that confirmation or retain the uncertainty. Reconnecting the station is not carrier evidence. |
| Parcel on Reprint a label | The exact parcel whose retained label is needed | Choose one of the offered parcels and read its current document/print state. | Resolve missing documents or uncertain original output through the corresponding procedure. A new booking is not a document-recovery action. |
| Why (recorded) | A specific reason for the same-label reprint | After trimming, 10 to 500 characters. The current server bound applies even though the text field has no visible maximum. | Shorten the explanation without losing its reason and reference; do not remove material uncertainty to make it fit. |
| Reprint bench acknowledgement | Confirm the stated physical checks and control of any original label | It is required before the offered same-label reprint. Only acknowledge what has actually been established. | Complete the investigation and control possible duplicates first. A later label does not prove the first never printed. |

## Keep unknown fields and unknown outcomes honest

The tracking fields are required by the present browser workflow. That requirement does not justify making up carrier data. Retain the despatch/attempt reference, carrier answer and missing information when asking for help. [Uncertain booking](/manuals/parceloffice/uncertain-booking) explains the complete procedure.

A refused input or interrupted answer must not lead to another shipment for the same parcel. Read the retained result and separate carrier booking, carrier document availability and physical printing. Use [labels and reprints](/manuals/parceloffice/labels-and-reprints) and [PrintStation uncertainty](/manuals/printstation/uncertain-output) for the relevant next action.

These are data-entry and evidence rules. They do not establish that the carrier accepted a particular live request, that a parcel left the site or that a label reached paper.