Owner and Supervisor inspect Health for the current site. Owner's real-site diagnostic is a separate support download; the Plan and usage screen and complete private export have different purposes. A green health result does not establish that real carrier, station or physical-printer checks have been completed.
Identify what needs attention
Open Health, confirm the site and read every warning/failure and Needs a person at this site item. Keep its exact reference and reason. Configuration readiness, missing physical observations, callback delivery and printing uncertainty need their own responsible person and procedure.
Review the retention section's active/dry-run state, would-remove counts and held-for-review counts. These describe current retention processing, not a promise that a particular file has already been removed. Use the organisation's retention settings and the product's own protection rules rather than assuming a shared fixed duration.
Do not clear a warning by repeating a booking or choosing a different identity. A known booking with a missing label needs label recovery; an uncertain carrier answer needs booking investigation.
Prepare a support diagnostic
Where offered to the Owner at the real site, select the permitted history option under Support diagnostic and choose Download the diagnostic. Read any refusal by its control and inspect the completed file before a private handover.
The diagnostic describes status, version, configured identities/versions and counts. It is different from the complete site export and ParcelOffice sends it nowhere automatically. Give it to support through the approved route with the problem's exact time and current message. Do not append credentials or customer shipment documents to public feedback.
Read plan and reported usage
Open Plan and usage for the current site. The page distinguishes a sample workspace, plan checks not enabled, a failed plan lookup and a current plan summary. An unavailable summary is not an unlimited allowance or proof that work was accepted.
Booked shipments count once when the carrier books them. Reprinting or fetching labels again does not count as another booked shipment. Correctness, recovery, export and security checks remain separate. Do not create another shipment to repair delayed usage reporting or a label problem.
If a plan or limit prevents new work, compare the displayed organisation/product/period and current access with the administrator. Use Accounts subscriptions for offered billing controls; the product's current limits remain authoritative for admission.
Retain operational records separately
Owner or Supervisor uses Complete export at the real site when the full private record is required. Follow history and exports, including checking the completed file. A support diagnostic, report count or plan summary cannot replace that archive or prove carrier acceptance.