Use this reference when assigning despatch work or finding the person who can resolve a refusal. Or means either role permits the action. The role is only one condition: site access, station identity, current releases, carrier configuration and record state still matter.
Find the right person
| Task | Who | Additional conditions | Related guide |
|---|---|---|---|
| Look up a work order, choose the permitted parcel option and book | Operator or Supervisor | Use the paired browser and your started station session. Check the current decision mode. | Station booking. |
| Confirm an Assisted recommendation | Operator or Supervisor | Confirm the displayed current recommendation explicitly. | Decision modes. |
| Arm or pause Automatic at the station | Operator or Supervisor | Arming needs the qualified, enabled station and current readiness. Pausing does not cancel an existing shipment. | Automatic. |
| Read shipment history | Supervisor or Viewer | Owner alone does not read production shipments; an Operator's station result is a different view. | History and exports. |
| Reconcile an uncertain carrier booking | Supervisor | Needs recent confirmation and evidence from the carrier about the original attempt. Reconciliation does not book again. | Uncertain booking. |
| Retrieve missing documents for a booked shipment or authorise a same-label reprint | Supervisor | Needs recent confirmation and the offered carrier/document or print controls. These actions do not create another shipment. | Labels and reprints. |
| Approve a reasoned policy-hold exception | Supervisor | Needs recent confirmation; the exception does not rewrite a rule or make an ineligible service eligible. | Supervisor. |
| Draft parcel inputs, presets and their examples; create a verified candidate | Author | Submitted service/parcel inputs need separate Reviewer approval before use. | Presets and inputs. |
| Approve or withdraw complete service/parcel inputs | Reviewer | Needs recent confirmation. Input approval excludes the person who submitted those inputs. | Reviewer. |
| Draft and prove Guided or Assisted rules | Author | Restoring old rules puts them back into a draft for current proof. | Rule review. |
| Activate Preset, Guided or Assisted releases and change Guided/Assisted mode | Reviewer | Needs recent confirmation. Native candidate self-approval can require a reason; it does not waive independent input approval or connected-review requirements. | Rule review. |
| Review Automatic shadow cases or pause from the Automatic page | Reviewer or Supervisor | Case review needs recent confirmation. A reviewed case does not itself qualify a scope. | Automatic. |
| Qualify/revoke Automatic or enable/disable a station | Reviewer | Needs recent confirmation. Qualification, station enablement and floor arming are separate gates. | Automatic. |
| Configure people, stations, source/carrier accounts or printers | Owner | Sensitive changes need recent confirmation. Carrier-account setup does not authorise booking. | Sources and accounts and printing. |
| Download the complete site export | Owner or Supervisor | Available for the real site with recent confirmation. | History and exports. |
| Restrict local access and enrol/pair/retire stations | Owner | Real site, central grant ceiling, actual browser and recent confirmation; pairing does not qualify a printer. | Prepare local people and pair the actual station. |
| Version sources, rotate secrets and replay or migrate callbacks | Owner | Recent verification for changes; live lookup/test endpoints are real, original callback replay does not rebook. | Version an order source and recover callback delivery. |
| Read Guided reports or print the current preset sheet | Author/Reviewer for report; Author, Reviewer, Supervisor or Operator for sheet | Report selections are influenced, not independent qualification. Changed/removed preset codes need a current sheet. | Use Guided reports and current preset sheets. |
| Inspect health, support diagnostics and usage | Owner/Supervisor read Health; Owner downloads real-site diagnostic | Plan view and complete export have distinct scope and permissions; no automatic support transmission. | Read health, retention and usage without repeating work. |
| Use the isolated sample workspace | Permitted signed-in person; Owner creates or rebuilds | Fictional source/carrier and separate station-session context; not evidence of real booking or physical qualification. | Use the sample despatch workspace. |
Check recent confirmation
Where this table says recent confirmation, ParcelOffice requires a second factor from the last five minutes. Having completed it at sign-in may not cover a later sensitive action. Use the confirmation the application requests and recheck the intended record before submitting.
Hand over the correct problem
Record the work-order/despatch reference and distinguish carrier booking outcome, missing carrier documents and physical print outcome. Send carrier reconciliation and supervised label recovery to the Supervisor, configuration to the Owner and approved-choice changes to the Author/Reviewer.
See the missing-label example. A second booking is not a way to recover a label. Help role labels guide reading and do not grant access.