The station mode determines which decision the operator is being asked to make. Check the visible mode before scanning, especially when arriving at a bench another person has used.
Manual: you choose the preset
After loading and checking the order, scan or select the eligible approved preset. That choice authorises booking. There is no separate general confirmation merely because the scan looked like selecting a card.
If the order is not ready or a preset is ineligible, resolve the stated refusal rather than choosing a different label solely to progress.
Guided: you choose from an offer
Guided displays Offered for this order, using the active Guided rules and preset profiles. You still choose the parcel/service.
Where the interface allows a preset outside the offer, follow its required listed-reason process. An outside-offer reason does not override mandatory service eligibility. Show all presets changes what you can inspect; it does not guarantee each choice is suitable.
If the order/offer is stale because a dependency changed, scan the order again as instructed and review the current choice.
Assisted: you confirm a recommendation
Assisted displays Recommended: and the selected preset, or a no-recommendation/hold result. Read the parcel choice and count. Use Confirm and book only when the displayed recommendation is right.
If it expired, Show the recommendation again obtains a new displayed recommendation; it does not confirm it. Review the renewed result before booking.
An offered override is a deliberate Manual choice with its reason, subject to eligibility. A policy hold needs the Supervisor's permitted exception review. Do not assume selecting any card bypasses a hold.
Mode setting is Reviewer work
Authors draft Guided/Assisted configuration and verify candidates. Reviewers activate proven releases and change the permitted site setting. Guided and Assisted are alternative presentations at a site, not simultaneous approval layers.
Tell station users about a change before work. An earlier loaded order or recommendation may require renewal rather than carrying on under stale evidence.
Automatic is a separate operational approval
An armed Automatic station can book from a work-order scan without a second confirmation. It requires qualification, station enablement and arming. Read Automatic; switching on Assisted is not approval for Automatic.
Review a policy hold without booking again
A Held for a supervisor notice means no mode can book that despatch until the permitted exception is recorded. Keep the exact despatch and reasons for the Supervisor; changing preset cards does not remove the hold.
Supervisor opens Shipments, inspects the held despatch and records the factual exception reason through its offered control with recent verification. Read the resulting state. Exception recorded permits the operator to return to the station and choose a preset deliberately; it does not itself book a shipment.
Every other eligibility, source, carrier, plan and printing check still applies. If the exception or original action is refused/unconfirmed, inspect its current held/booking state before another request. Preserve the original despatch rather than creating a replacement simply to avoid its hold.