# Start here: Supervisor

Investigate bookings, review exceptions and supervise label recovery without creating duplicate shipments.

Source: https://help.smartfact.ai/manuals/parceloffice/supervisor

Review edition: 25 October 2026

Roles: supervisor

You oversee shipment exceptions and can operate the station as well. You can inspect **Shipments**, reconcile an uncertain booking, review permitted holds and supervise label retrieval/reprints. Owner alone cannot do this production work.

## Identify the problem first

Open the exact despatch record and inspect its attempt, carrier shipment, documents, printing and history. Keep these questions separate:

- Did the carrier accept a booking?
- Are valid labels available for the recorded shipment?
- What does PrintStation know about physical output?

A missing label does not mean no booking exists. A submitted print does not prove the label reached paper.

## Resolve a booking uncertainty

Use [uncertain booking](/manuals/parceloffice/uncertain-booking). Obtain the carrier's confirmation, then record that evidence through **Reconcile with the carrier**. Searching a list and finding nothing is not enough to declare that no shipment exists.

The reconciliation action records an outcome; it does not book again. Preserve the original attempt and the carrier reference.

## Supervise labels and exceptions

If a recorded shipment lacks documents, use the offered retrieval control for that same shipment where its carrier supports it. If a replacement physical label is needed, review the parcel and reason through **Reprint the same label**, including the bench/duplicate acknowledgement.

For a policy hold, inspect its reasons and use the permitted reasoned exception only when authorised. An exception to a decision hold is not a change to a live rule or permission to use an ineligible carrier service.

## Oversee Automatic

Review the cases and scope on **Automatic** where your role permits. You can pause a station, but Reviewer owns qualification and enablement. Ask the Operator to stop/leave uncertain work for review rather than assuming automatic retry is safe.

## Retain the evidence

Use the complete export on **Plan and usage** when needed, handling addresses and shipment records privately. Keep unresolved despatch/print references with shift handovers. Ask the Owner for source, carrier-account or printer configuration changes and the Reviewer for approved rule changes.