Viewer lets you inspect the permitted operational chain without changing it. It is useful for questions about which revision was accepted, which units were issued and what evidence the system retains.
Find the right order
Open Orders and amendments or Order records, search for the source-order reference and select the intended record. Check its source revision and unit identities before comparing events.
References can describe different levels: the customer order, an individual unit, a factory pack or a despatch. Keep the exact identity with your investigation.
Read facts separately
| Record | What it establishes |
|---|---|
| Source candidate | What arrived for review, not necessarily an accepted manufacturing revision. |
| Accepted revision | The source revision accepted in OrderRun. |
| Approved factory release | The exact work authorised for issue. |
| Issued/downloaded pack | Exposed instructions, not proof of receiving acceptance. |
| Receiver/evidence report | An attributed observation; check its review state. |
| Physical despatch record | The selected units recorded as leaving, with its retained history. |
Read Complete retained chain to follow the linked records rather than inferring missing steps from a later status.
Respect the available view
OrderRun restricts what operational data different roles can read. Viewer does not provide unrestricted commercial disclosure. A missing price, address or source field can be an intentional permission boundary rather than a missing import.
Viewer cannot change order acceptance, approve a release, resolve holds or request the complete site export. Ask the relevant Supervisor or Owner for the permitted action or evidence.
Raise a precise question
Provide the order, revision, unit/pack reference, observed status and time. Distinguish “pack downloaded” from “receiver accepted” and “despatch document printed” from “unit physically left”. If a report is unreviewed or an outcome unknown, retain that distinction in your explanation.
Use receiving, evidence and records for interpretation. Do not use another person's session to obtain information outside your view.