A pack download is not receiving acceptance. OrderRun records the receiver's answer as attributable manual evidence and requires its appropriate independent review.
Identify the exact pack
Open Factory handoffs and the relevant order. Under Issued packs and receiver reports, select the issued pack. Check its destination, named receiving person/organisation and exact unit set.
Obtain the actual answer through the agreed receiving process. Do not mark all units accepted merely because the file was sent successfully.
Enter the complete answer
Use Manually record the receiver's answer. Choose the offered decision and identify which units the receiver accepted and refused. Units not assigned to those groups remain unknown; the complete report must account for the pack's unit set without overlap.
Record the receiving identity, observation time and evidence reference requested, then choose Save receiver report. The answer must match the named receiver for that pack.
For a partial or uncertain response, preserve that distinction. It opens reconciliation; it does not authorise another pack.
Obtain an independent review
The Supervisor reviewing the report must be a different person from its reporter. They check the exact pack, unit partition, receiver, time and evidence, then use Verify receiver report when satisfied.
A report awaiting review remains different from reviewed evidence. Holding Supervisor and Operator together does not make a person's review of their own report independent.
Reconcile uncertainty before replacement instructions
Where Resolve a receiver reconciliation is offered, use the complete reviewed outcome and reason. Unknown units must be resolved by evidence before the work is treated as stopped or safe to replace.
If the receiver may already have started, obtain the documented physical disposition and review rather than guessing from a delayed message.
Keep the chain
Retain the pack reference, report and independent review with any amendment or replacement decision. The original report remains part of the history even when later evidence clarifies it. If an answer is lost, inspect the original command instead of recording a second, conflicting answer.