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Handbooks: KitProof

Resolve blocked scans and uncertain responses

Clear unsent work only after the original scan is settled.

Review edition · 25 October 2026 · For Operator, Supervisor

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Stop scanning when the station shows a rejection, capture prompt, approval hold, stale state or uncertain answer. Keep the parts in their physical order so you can establish which were accepted and which were never sent.

Read the exact outcome

An accepted scan counts only after the server answer. Amber waiting scans are not accepted. A blocked queue lists unsent scans separately; clear them and rescan only after resolving the cause. Do not count those physical parts from memory as though the page had acknowledged them.

If focus is lost, the page warns that scans are not being received. Restore focus before continuing. A scanner that sends Tab rather than Enter can produce a refused frame; use the station's scanner test and approved device settings rather than changing component data.

For a wrong component or serial, compare the exact read, including leading zeros, case and spaces. A kit reference, bin card and part alias have different meanings. Follow the displayed prompt and ask the Supervisor when the physical label and requirements disagree.

Reconcile a lost answer

Use Check the last scan when the page marks a request uncertain. The browser retains the original command identity and request hash for this check. It must settle whether that action applied before normal input resumes.

If the command was accepted, use its recorded outcome. If it is confirmed not applied, review current state and follow the permitted next action. Do not create a fresh command merely because a timeout occurred. A server error without a reliable answer can still leave an accepted action.

KitProof does not persist an offline scan queue. Refreshing or closing the tab is not a substitute for reconciliation and can discard unsent scans. If recovery cannot be completed in the page, keep the kit controlled and give the Supervisor its exact reference and last known accepted action.

Restore current control

After an inactivity lock, sign in again as yourself and select the proper station. If another station controls the kit, arrange a handover rather than competing claims. Source holds and withdrawn releases require supervised action and cannot be fixed by a reload alone.

For support, retain the kit, attempt, station, time and visible refusal or uncertainty. Keep credentials out of the report. Use Accounts access problems for sign-in or missing-role issues.