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Handbooks: ReclaimStation

Resolve station, scan and missing-answer problems

Check the current command outcome and physical identities before attempting another action.

Review edition · 25 October 2026 · For Operator, Supervisor, Owner

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When the station is uncertain, keep the physical task and its current record identifiable. A lost browser answer does not establish whether the server accepted the command. A selected component is not proof that the correct physical label or destination was checked.

Establish what was recorded

Choose Check original receipt for an unresolved request. The command system retains the command identity and retrieves its recorded receipt. Do not create another receive, recovery, reservation or installation action merely to replace a missing answer.

If no receipt is found and Retry the same action is offered, use that retained action rather than preparing another command. Read the accepted or refused result before continuing. If the record changed, refresh and compare its current revision and actual custody. A refused stale action should lead to checking the new facts, rather than repeatedly sending the old decision.

Obtain your own station control

Floor actions require a current station lease for an Operator or Supervisor. Check the named station and occupancy. Take control only under your own identity and follow the handover process when another person holds it. Release station control when leaving.

If the session locks or authority changes, sign in again as directed and inspect the existing work. A role change, expired session or declared recovery can invalidate previous authority. A fresh session should not be used to assume unfinished physical work vanished.

Investigate identity and physical discrepancies

Compare the scanned or selected record with the attached identity on the component and actual destination unit. Keep exact codes and manufacturer serials. An unknown scan is a reason to establish identity, not a reason to choose a similar part from the list.

If installation was started but nothing was fitted, use its explicit abort workflow with a truthful observation. If the physical result differs, report a fitting discrepancy so a supervisor can review it. Do not confirm an installation simply to remove an unresolved row.

Record the exact refusal, component, command or operation identity and what physically happened when escalating. Use Holds, corrections and removal if the uncertainty means further use must be withheld.

Keep document and fitting uncertainty separate

An uncertain paper copy needs Labels and reports, where Check this print request reads the original job. An uncertain physical installation needs Recovery follow-up, with its blocked component and slot and a different Supervisor's witnessed recovery. Neither is resolved by submitting another ordinary installation or label request.