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Handbooks: PrintStation

Manage destinations and printer changes

Keep source products, printer bindings and qualification aligned when routing changes.

Review edition · 25 October 2026 · For Owner, Supervisor

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A destination is a named unattended printing route backed by a bound printer and agent. Source products send work to that route rather than asking an operator to choose a printer for each job.

Owner manages destination configuration. Supervisors need to understand its consequences when investigating printing.

Before creating or changing a route

Confirm the organisation, agent, printer and media profile. Qualify the printer binding first. Agree the destination name and intended source-product use with the people setting up production.

Check outstanding jobs and uncertain attempts. A new route does not establish what happened to work already sent through the old route.

Set the destination

Use Destinations and the destination's offered create/change controls. On an existing destination, review the Printer selection and other current settings before saving.

Read any validation or confirmation message. Do not assume a destination is usable merely because its name exists; the route must accept the work and have a suitable available, qualified binding.

Coordinate with the source product

Give the source-product Owner the correct destination. Have them select it through that product's route configuration and complete any product-specific qualification.

For LabelRules, changing the selected route or the printer behind it can move the binding on and hold work for a new qualification. The product's station notice should identify the destination in use.

Understand work already in progress

A change to a route is not a recall or proof of cancellation. Read the exact copy and attempt histories to establish which printer started particular work. Do not send the same source request to a new printer while an earlier attempt remains unresolved.

If an agent is unavailable, use the job's actual waiting or expiry state and the source product's permitted next action. Switching printers without reviewing existing attempts can create duplicate output.

After the change

Check the destination's displayed printer, readiness and qualification. Ask the source-product Owner to check its binding and complete any new qualification. Agree when the Supervisor may resume work and how outstanding old-route attempts are being handled.

Keep the change reference with any investigation that spans both printers. A successful new test does not settle an earlier unknown-output case.