Owner controls which registered SmartFACT products may submit new printing for this organisation. A Supervisor should understand the consequences before using this switch to investigate a problem. Source-product roles still decide who may print or reprint particular content.
Review the current allowance
From Workstations and agents, open the offered products control. Confirm the organisation and read Which products may print. Each listed product shows its switch and Allowed or Not allowed state.
If no products are registered, ask the people responsible for the installation rather than creating a route under a different product. A destination's own product list and the organisation's product allowance are separate checks.
Change deliberately
Agree the intended change with the source-product Owner and Supervisor. Use Allow … to print to …'s printers for the exact product. Changes require recent second-factor verification. If Accounts returns you to the overview after confirmation, reopen Products and make the intended change again; the interrupted request is not a saved switch change.
Read the state on that same product's row after the action. An enabled product still needs a suitable destination or workstation, valid content and the source product's own authority. The switch does not bypass qualification or convert a failed request into a successful one.
Understand switching off
Switching off refuses new print requests from the product for this organisation and removes its view of the organisation's destinations. It does not cancel prints sent earlier. Copies already waiting at a destination or open on a workstation can still print, and the product continues to receive their outcomes.
Review those earlier jobs in the source product. Use its cancellation controls only where offered and permitted. Do not assume that switching off stopped an attempt already begun, or that changing the switch is a way to resolve unknown output.
Destination product lists are retained, so switching the organisation allowance on again restores access to those configured routes. Review their current printer, qualification and outstanding work before resuming.
Hand over an unresolved print
Retain the source product, organisation, destination, job, copy and attempt references, plus the time and intended allowance change. Have an eligible Supervisor investigate uncertain output. An allowance change is access configuration, not physical evidence and not permission to create a replacement copy.