You can read permitted jobs, print history, releases and reports. Viewer is useful for checking what the system recorded without creating labels or changing configuration.
Find the record
- Select the correct organisation and site.
- Open Production jobs and enter the exact reference, or choose a permitted imported job.
- Check its source revision and line before following an accepted run.
- Use Print history to inspect the relevant run, copies and recorded attempts.
- If you are investigating a configuration change, open Releases and identify the release used at the time.
A work-order reference alone may not distinguish its revisions or several label runs. Keep the run reference and revision with your investigation notes.
Interpret the record accurately
| Record | What it tells you |
|---|---|
| Label proof or stored PDF | The retained label content, not evidence that it reached paper. |
| Accepted run | The user accepted particular label work under the recorded configuration. |
| PrintStation submission or attempt | Printing activity and its reported state. Read the exact outcome. |
| Physical confirmation or recorded investigation | Evidence about observed output, with the person and note where recorded. |
| Exact reprint | Another controlled attempt to reproduce a retained label, linked to its original work. |
Read history and exports for how revisions and retained evidence fit together.
Raise a useful question
Give the Supervisor the job reference, source revision, run reference, time, visible status and the question you need answered. Describe what the record shows. For example, “the run is accepted and one copy has uncertain output” is more useful than “the labels are printed”.
If a label looks wrong, include which displayed value differs from the expected value. The Author needs a reproducible case, not just a screenshot without a job reference.
Exports and unavailable records
Viewer does not authorise LabelRules private history or complete exports. Ask a Supervisor for a permitted export. Records may also be unavailable because of site scope or retention. A missing record does not prove no work occurred.
Ask your organisation administrator about access problems. Do not borrow another person's session to inspect records outside your permissions.