Report a defect prepares a reviewed record and download for manual handover. Saving it does not send a support message, change printing, recover unknown output or retry a rule compilation. Use the task's recovery procedure as well when production needs attention.
Describe the problem without private production data
Open Account → Report a defect. Enter Short summary, Steps to reproduce, What you expected and What happened. Use invented examples sufficient to explain the issue. Do not include passwords, tokens, personal data or customer label contents.
The screen allows up to 160 characters for the summary, 4,000 for reproduction steps and 2,000 each for expected and actual behaviour. Keep the sequence specific enough for another person to follow, including which action was refused and its current message. Reporting is limited to twenty saved reports per person in twenty-four hours.
If appropriate and offered for your permissions, choose an Optional diagnostic reference and supply the exact print job or release publication id. Otherwise use No reference. A reference does not grant wider access to production records.
Review the exact content
Choose Review report. Read the complete displayed document, including its diagnostics, before saving. Diagnostics describe the review-time state. Logs, source data, label files and AI captures are not automatically attached.
Check again for personal data, customer details and secrets. The review shows its expiry and explicitly states that nothing has been saved or sent. Choose Edit description if changes are needed, then make and inspect a new review. Do not approve an earlier review after changing the intended report.
When the exact content is suitable for manual handover, mark its review acknowledgement and choose Save reviewed report. Read the retained report id and saved content. An expired or changed review needs a new review rather than an edited confirmation token.
Download and hand over
Open the saved report and use its download link. Inspect the resulting file and hand it to support through the organisation's approved private route. The product does not send it automatically. Keep the report id with the corresponding support conversation.
Use Your saved reports to find an existing record after a lost browser reply instead of creating repeated reports. Access to another person's report depends on the product's permissions; the page title does not grant it.
If a label may already exist or a release action is unconfirmed, retain the original job, attempt, candidate or request. A saved defect report is evidence of the report, not a resolution of that operational uncertainty.