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Handbooks: RemnantRack

Check a rack and review discrepancies

Record witnessed piece sightings against a fixed location baseline before resolving differences.

Review edition · 25 October 2026 · For Operator, Supervisor

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Use a rack check to compare recorded stock with witnessed objects in a defined location scope. Operators can start a check and scan sightings; a supervisor closes the review. The review itself does not move, dispose of or correct stock.

Establish the scope

Open Rack check at the station and choose the intended rack and bins. Confirm the physical area before starting. Only one check can be open for a rack. Its baseline includes the relevant pieces recorded in scope, including reserved, verification, quarantined, disposal-review and missing states as well as available stock.

Keep normal custody controls in place while people scan. Several people can record sightings against the same open check. The fixed baseline provides the comparison; it is not replaced each time an object is seen or another operational event occurs.

Record what was actually seen

Scan the current piece label and the bin where the object is physically observed. Do not scan a printed list as a substitute for seeing the object. If a label fails, keep the object separate and ask the supervisor to establish its identity.

Seeing the same current label in two bins can hold the piece and open a duplicate-label incident. The supervisor needs to establish which is the real recorded object. The other physical object may need a separate registration rather than inheriting that identity.

Close and act on the review

The supervisor reads the live review, baseline and sightings before closing it. A sighting submitted after closure is stale. Closure stores the comparison and review, but changes no stock. Use the appropriate missing, correction, reconciliation or duplicate workflow for each discrepancy.

At Brighouse works, Sam checks the long-bar rack while Priya scans a second bin. James reviews a missing expected piece and one repeated label. He records the rack review, then handles those two exceptions individually. The closed check is evidence of the review, not a claim that every difference was resolved.

Use Resolve exceptions to follow through and Read history and state for the resulting trace.