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Handbooks: SmartFACT Purchasing

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Inspect requests, orders, commitments and communication evidence without changing them.

Review edition · 25 October 2026 · For Viewer

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Viewers read operational purchasing records. Use Queue, Orders, On order, Requests and Overdue to follow a need from request to remaining commitment. Viewing an order is not approval, sending or receipt authority.

Read the right revision

An order can have an approved revision and a newer draft or awaiting amendment at the same time. Read the revision label and the approved details before reporting what the supplier is authorised to supply. Earlier approved document bytes are retained, so a later catalogue change does not rewrite what was approved previously.

Request quantities, order quantities and source units may differ through reviewed exact conversions and packs. Keep the unit beside each number. A supplier's confirmation is evidence of what they said, not material physically received.

Separate the lifecycle facts

On order describes an outstanding commitment. Received quantities reduce it through authorised stock reports or local confirmations. Sending history describes communication of approved documents; provider acceptance does not prove delivery or supplier acknowledgement. Printing the order also does not record that the supplier received it.

A cancelled or closed-short line stays closed after a supported downward receipt correction. Do not infer that every reduction in received quantity reopens a commitment.

Export the relevant list

Where offered, use the list's CSV or XLSX download with the intended filters. The export covers the matching list scope, not just the page currently visible. A complete site export has additional authority and recent-verification requirements for owner or supervisor.

Report discrepancies with the order reference, revision, line, quantity, unit and relevant source or communication evidence. Give a supervisor a clear question rather than requesting an unexplained balance change. See deliveries and history and recovery.