Sending communicates an approved document. It does not create a second order, change what is on order or prove a physical receipt. Read the current approved revision and communication history before taking action.
Use the permitted route
The owner prepares the customer mailbox under Sending. Automatic sending additionally needs the transport, accepted connection test and separate qualification required by the reviewed release. A connection test alone is not qualification.
Where automatic sending is offered, inspect the approved revision, frozen destination and named mailbox. Queue supplier email records the intent to send that exact approved document. A background attempt then determines the communication outcome. Approval and queueing are not provider acceptance.
Provider acceptance means the provider accepted processing. It does not prove the supplier received, read or acknowledged the order. Keep supplier response evidence separate.
Record communication already made
The manual form explicitly records a communication you have already made. Choose the actual method, destination, time and relevant evidence. Use the current retained approved document. Do not click a manual record merely to mark an unsent order as complete.
If the reviewed suggestion is unavailable, read the warning and record how the communication was actually made. Not sent identifies current approved communications still requiring resolution, including cancellation notices.
Investigate an unknown send
An interrupted or uncertain attempt is not automatically retried. Check the original action and actual Sent Items or other communication evidence with the responsible supervisor. Record confirmed communication only when the evidence supports it.
Do not create another send because the first answer was lost. If another copy is deliberately authorised, Send another copy requires a reason and recent second factor. The screen warns that this may send another copy. It sends the same approved document and changes neither the order nor on-order quantity.
A manual resend similarly records a new communication already made. It does not rewrite the original send history.
Hand over the obligation
For each unresolved case, retain the reference, approved revision, destination, mailbox or actual method, original action identity and evidence checked. If an earlier send was attempting or unknown when an order was cancelled, a cancellation notice can still be due. Do not equate closing the commitment with informing the supplier.
Large documents or unavailable automatic routes may need the manual download/send path. Follow the displayed refusal and preserve the distinction between a prepared document, a communication intent and a confirmed communication.