SmartFACT Accounts provides your identity and organisation membership. Your organisation then grants access and roles for each product. Creating or signing into an identity does not by itself give access to every product.
Accept the invitation
SmartFACT is invitation-only during early access. Your organisation administrator or SmartFACT contact arranges access.
- Open the invitation sent to your own email address. If it asks you to choose a password, complete that identity set-up first.
- Sign in to Accounts with that identity. Verify your email address when requested.
- On your account page, find the correct organisation under Your organisations.
- Read the invitation and choose Accept invitation if it is the organisation you intend to join.
- Return to the product you need and follow its sign-in link.
If the invitation has expired, ask the administrator to send it again. An old link is not repaired by repeatedly opening it. If no invitation is listed, check the email identity you used before asking for another grant.
Select the right organisation
People can belong to several organisations. When a product offers an organisation chooser, select the one whose work you are doing. Similar names or the same product in two organisations do not make their records interchangeable.
Confirm the organisation and site on the product screen before scanning work or changing settings.
Complete required authentication
Owner, Reviewer and Supervisor normally need two-factor authentication in the suite. Set it up through your account's security page. Some sensitive actions also need a recent confirmation, even after you signed in successfully.
Read account security before relying on an authenticator for everyday work, and keep recovery codes where you can recover them independently of the device.
If the product does not open
Read the specific message. You may need to verify email, accept an invitation, select an enabled organisation or obtain a product role. A product can also restrict local site access after central access is granted.
Use access problems to identify the next step. Ask the administrator to check the required role rather than sharing another user's account.
Sign out deliberately
Use the product's Sign out control when leaving a shared workstation. A product session and your Accounts session can have different lifetimes. For example, LabelRules sign-out ends that product session without ending all other SmartFACT sessions.
Do not assume that closing a browser tab has signed you out everywhere or withdrawn work you already accepted.