Use your own identity so work, approvals and corrections remain attributable to you. Your organisation administrator manages membership and product access; they cannot see your password.
Set up two-factor authentication
Open Password and two-factor authentication from your Accounts page. Follow the security screen to enrol an authenticator and confirm it with the requested code.
Store the offered recovery codes securely, independently of the authenticator device. Follow your organisation's approved custody process. Do not paste passwords, authenticator setup secrets or recovery codes into a support message or public Help page.
Complete enrolment and check the screen reports that two-factor is enabled before relying on it for a role that requires it.
Confirm it is you
A sensitive action can ask you to confirm a password or second factor again. This protects the particular action even when your general sign-in is still valid.
- Check that you are in the intended SmartFACT product and organisation.
- Read the action you were performing, especially publication, role changes, exports, recovery or closure.
- Complete the confirmation through the application page.
- Return to the action and recheck the values and target before submitting it.
A recent second factor commonly has a five-minute validity window for sensitive product actions. A site may also require a fresh confirmation for each publication. Do not assume one earlier confirmation covers every later action.
If the authenticator is unavailable
Use the recovery-code option where offered and follow the screen's instructions. If you cannot recover access, contact SmartFACT through the approved support route. Do not create a second identity or ask someone else to approve work under your name.
If a code is refused, check that you used the correct account and the currently requested method. Repeatedly retrying stale codes can trigger rate limits. Keep the displayed message for support, without including the code itself.
Change your password
Use the account security page while signed in, or the password-reset option on sign-in if you cannot remember it. Follow the link sent to your own verified email address. Treat reset and invitation links as private, time-limited access information.
Leaving a shared station
Sign out of the product and check whether your Accounts session also remains accessible on that computer. Follow the site's shared-device procedure. Signing out does not cancel queued printing, undo a release or reverse an accepted task.