Hold an unknown item for review
Unknown scans wait for review and do not change known stock quantities.
For operators
Unknown scans wait for review and do not change known stock quantities.
Read these instructions on any device. Watch or practise a chapter on a desktop or laptop, with a desktop or mobile application layout. Demonstrations use sample data and simulated scanners.
Hold an unknown item for review
- Start scanning
Start scanning.
Start scanning before presenting an item. Each complete code keeps its leading zeroes.
- Try an unknown code
Try an unknown code.
An unknown item is held for review. It is not quietly added to a known stock line.
- Keep the unknown scan for review
Keep the unknown scan for review.
The proposed quantity is held in Review. Nothing is counted until an authorised person resolves the unknown item.
- Pause scanning
Pause scanning.
Pause before changing screens or putting the device down. A scan received while paused is not counted.
- Finish counting and review
Finish counting and review.
Review separates counted items, zeroes and missing counts. The example still has uncounted locations.
Keep unknown and incomplete results clearly marked. Training sends no email and does not prepare the Help site for offline use.