Correct a total with a reason
Reject a negative quantity, then replace a previously accepted total with a recorded explanation.
For operators
Reject a negative quantity, then replace a previously accepted total with a recorded explanation.
Read these instructions on any device. Watch or practise a chapter on a desktop or laptop, with a desktop or mobile application layout. Demonstrations use sample data and simulated scanners.
Correct a total with a reason
- Start scanning
Start scanning.
Start scanning before presenting an item. Each complete code keeps its leading zeroes.
- Scan the complete item code
Scan the complete item code.
This simulated keyboard scan identifies item 000017. Count what is present before entering a total.
- Refuse a negative total
Refuse a negative total.
A negative total cannot be accepted. The earlier counts are unchanged, so correct the entry before continuing.
- Enter the checked replacement total
Enter the checked replacement total.
The item already has a total. CountBench asks before replacing it and keeps the earlier result in its history.
- Explain the correction
Explain the correction.
Record why you are changing the total so the office can understand the correction.
- Confirm the replacement
Confirm the replacement.
The total is now nine, not eight plus nine. The earlier accepted total remains in the history.
- Start scanning
Start scanning.
Start scanning before presenting an item. Each complete code keeps its leading zeroes.
- Pause scanning
Pause scanning.
Pause before changing screens or putting the device down. A scan received while paused is not counted.
Keep unknown and incomplete results clearly marked. Training sends no email and does not prepare the Help site for offline use.