# Handle an uncertain result

Handle an uncertain result.

Source: https://help.smartfact.ai/tooltrack/guides/uncertain-result

Audience: Operator

Practise with these example records. At work, check the tool and the people in front of you before you confirm.

## Handle an uncertain result

1. **Connection and recovery guidance**

   Connection and recovery guidance.

   Open connection and recovery guidance from the menu.

2. **Keep the page open if the result is unclear**

   Keep the page open if the result is unclear.

   Keep the page open and check the original request. Do not repeat the handover or start again while the result is unclear. After it is confirmed, check the tool record for its current state.

[Watch or practise this chapter](https://help.smartfact.ai/tooltrack/demo?guide=uncertain-result&chapter=practice)

The practice is complete. Check the current tool record before doing this at work.