# Return unused material against its issue

Retain the original issue and return the observed unused quantity into quarantine.

Source: https://help.smartfact.ai/stockflow/guides/stockflow-return

Audience: Operator

Use an authorised account and only supported physical facts. This recording uses an isolated synthetic stockroom with prepared approved materials, rules, opening stock and a selected station.

## Return unused material against its issue

1. **Choose the floor menu**

   Choose the floor menu.

   Use the shared Floor menu for physical stock tasks.

2. **Open Return unused material**

   Open Return unused material.

   This example starts with a prepared two-piece issue for HELP-RETURN. One piece is now physically returning.

3. **Choose original issue**

   Choose original issue.

   Select the original issue. A return cannot exceed its remaining unreturned quantity.

4. **Choose receiving location**

   Choose receiving location.

   Receive the returned piece into receiving for condition review.

5. **Enter actual quantity**

   Enter actual quantity.

   Enter only the piece that physically returned. The original demand is not reopened.

6. **Choose observed condition**

   Choose observed condition.

   Keep the return quarantined until an authorised condition review supports reuse.

7. **Check the exact movement**

   Check the exact movement.

   Check the current material, location, quantity and approved unit. This preparation has not posted stock.

8. **Confirm the physical facts**

   Confirm the physical facts.

   Confirm only the movement you physically checked. A scan or prepared suggestion does not establish that it happened.

9. **Record this movement**

   Record this movement.

   The recorded receipt is retained. If the result is uncertain, keep the original request and check it before attempting another movement.

[Watch or practise this chapter](https://help.smartfact.ai/stockflow/demo?guide=stockflow-return&chapter=return)

Check retained receipts after uncertainty. Do not repeat a movement with a new request identity until the original result is known.