Review and export support evidence safely
Inspect redaction, opt in to full synthetic evidence and download the actual product files locally.
For supervisors
Read these instructions on any device. Watch or practise a chapter on a desktop or laptop, with a desktop or mobile application layout. Demonstrations use sample data and simulated scanners.
Review and export support evidence safely
- Open your scanner details
Open your scanner details.
Scanner, computer and keyboard details are optional. Record them when they help troubleshooting; they are supplied by you and stay local.
- Add a local troubleshooting note
Add a local troubleshooting note.
Use a short local description of the workstation. This synthetic note is included only when the full report is explicitly selected.
- Review the redacted report first
Review the redacted report first.
The real report builder omits captured text, key values, expectations, rule arguments and device details by default. No email or account is required.
- Download the reviewed JSON locally
Download the reviewed JSON locally.
The product creates a local JSON file. Nothing is sent to SmartFACT. The recorder verifies the actual download is redacted.
- Opt in to the full evidence report
Opt in to the full evidence report.
The full report includes captures, key events, expected text, rule arguments and notes. Review its contents and intended recipient before sharing.
- Download the reviewed printable report
Download the reviewed printable report.
The real HTML exporter escapes the synthetic data and saves a printable local file. This download does not contact a printer or support inbox.
- Return to redaction by default
Return to redaction by default.
Switch the full report off to remove working values and notes from the preview again. Previously downloaded files remain on the computer.
- Return to capture after the report
Return to capture after the report.
Change returns to step 1. Capture stays paused after the report, so start it again explicitly before another scan.