# Receive a returned unit

Record a returned unit when it arrives, against your own return reference, and keep it held until permission is recorded.

Source: https://help.smartfact.ai/reclaimstation/guides/reclaimstation-operator-receive-return

Audience: Operator

Work as Sam at the recovery bench. Check the unit and its label before you record anything.

## Receive a returned unit

1. **Choose the recovery bench**

   Choose the recovery bench.

   Choose the named bench where you are doing the work.

2. **Use the named station**

   Use the named station.

   Use your own sign-in to take control of the bench. This does not reserve or release any part.

3. **Open Receive return**

   Open Receive return.

   Open Receive return from the menu. Record each returned unit when it physically arrives.

4. **Enter the unit reference**

   Enter the unit reference.

   This unit is new to the register, so type the reference on its label, unit four one zero seven. A unit already in the register can be scanned instead.

5. **Enter the model**

   Enter the model.

   Enter the model, C X two hundred. If you cannot tell, leave it blank for a supervisor to identify.

6. **Enter the model revision**

   Enter the model revision.

   Enter the model revision, B, from the rating plate.

7. **Enter the manufacturer serial**

   Enter the manufacturer serial.

   Enter the manufacturer serial exactly as printed on the unit.

8. **Enter your return reference**

   Enter your return reference.

   Enter your own return reference, R E T one zero five two. ReclaimStation keeps the reference your business already uses.

9. **Record the owner**

   Record the owner.

   Record who owns the unit. Permission to recover its parts is recorded separately, by a supervisor.

10. **Choose where it is**

   Choose where it is.

   Choose where the unit actually is now, returns receiving.

11. **Choose the return category**

   Choose the return category.

   Choose the approved return category. If you are not sure, leave it for a supervisor to classify.

12. **Describe the fault and condition**

   Describe the fault and condition.

   Describe the reported fault and the condition you can see.

13. **Confirm the physical check**

   Confirm the physical check.

   Confirm that you have checked the unit itself and where it is.

14. **Record the receipt**

   Record the receipt.

   The return is recorded and held. No parts can be recovered from it until a supervisor records the owner's permission.

15. **Open the menu**

   Open the menu.

   Open the menu to look at the record.

16. **Show the office pages**

   Show the office pages.

   Switch the menu to the office pages, where the records are.

17. **Open Returns**

   Open Returns.

   Open Returns. R E T one zero five two is listed as received.

[Watch or practise this chapter](https://help.smartfact.ai/reclaimstation/demo?guide=reclaimstation-operator-receive-return&chapter=receive-return)

The return is held until a supervisor records the owner's permission. Recovery starts only after that.