Receive a returned unit
Record a returned unit when it arrives, against your own return reference, and keep it held until permission is recorded.
For operators
Work as Sam at the recovery bench. Check the unit and its label before you record anything.
Read these instructions on any device. Watch or practise a chapter on a desktop or laptop, with a desktop or mobile application layout. Demonstrations use sample data and simulated scanners.
Receive a returned unit
- Choose the recovery bench
Choose the recovery bench.
Choose the named bench where you are doing the work.
- Use the named station
Use the named station.
Use your own sign-in to take control of the bench. This does not reserve or release any part.
- Open Receive return
Open Receive return.
Open Receive return from the menu. Record each returned unit when it physically arrives.
- Enter the unit reference
Enter the unit reference.
This unit is new to the register, so type the reference on its label, unit four one zero seven. A unit already in the register can be scanned instead.
- Enter the model
Enter the model.
Enter the model, C X two hundred. If you cannot tell, leave it blank for a supervisor to identify.
- Enter the model revision
Enter the model revision.
Enter the model revision, B, from the rating plate.
- Enter the manufacturer serial
Enter the manufacturer serial.
Enter the manufacturer serial exactly as printed on the unit.
- Enter your return reference
Enter your return reference.
Enter your own return reference, R E T one zero five two. ReclaimStation keeps the reference your business already uses.
- Record the owner
Record the owner.
Record who owns the unit. Permission to recover its parts is recorded separately, by a supervisor.
- Choose where it is
Choose where it is.
Choose where the unit actually is now, returns receiving.
- Choose the return category
Choose the return category.
Choose the approved return category. If you are not sure, leave it for a supervisor to classify.
- Describe the fault and condition
Describe the fault and condition.
Describe the reported fault and the condition you can see.
- Confirm the physical check
Confirm the physical check.
Confirm that you have checked the unit itself and where it is.
- Record the receipt
Record the receipt.
The return is recorded and held. No parts can be recovered from it until a supervisor records the owner's permission.
- Open the menu
Open the menu.
Open the menu to look at the record.
- Show the office pages
Show the office pages.
Switch the menu to the office pages, where the records are.
- Open Returns
Open Returns.
Open Returns. R E T one zero five two is listed as received.
The return is held until a supervisor records the owner's permission. Recovery starts only after that.