# Work safely with holds and concerns Handle unknown identity, duplicate-looking matches, condition concerns and source discrepancies without bypassing a hold. Source: https://help.smartfact.ai/reclaimbench/guides/handle-holds-and-concerns Audience: Operator Handle unknown identity, duplicate-looking matches, condition concerns and source discrepancies without bypassing a hold. ## Keep incomplete identities on hold 1. **Stop when a label is not recognised** Stop when a label is not recognised. An unknown label does not create a part or record an action. Keep the physical item aside and check its identity. 2. **Record an individual recovered part** Record an individual recovered part. Use this when you have the actual part. A later return of the same part keeps its existing identity. 3. **Choose the actual return** Choose the actual return. 4. **Record the part code** Record the part code. 5. **Keep the manufacturer serial** Keep the manufacturer serial. Keep the leading zeroes. The local label identifies this individual part. 6. **Choose the observed holding bin** Choose the observed holding bin. 7. **Record what you found** Record what you found. 8. **Confirm the actual part and its source** Confirm the actual part and its source. 9. **Review the recovery details** Review the recovery details. 10. **Keep the recovered part on hold** Keep the recovered part on hold. No part becomes available merely because it was added to the register. 11. **Find the part with its known serial** Find the part with its known serial. 12. **Open the part that needs its revision** Open the part that needs its revision. The revision has not been established. Keep this part on hold even if a physical check passes. 13. **Inspect the identified part** Inspect the identified part. Check this exact part against the requirements you use for the job. 14. **Record a passed check** Record a passed check. 15. **Describe the check and observation** Describe the check and observation. 16. **Confirm you checked this part** Confirm you checked this part. 17. **Review the check record** Review the check record. 18. **Keep the check with the part** Keep the check with the part. 19. **Confirm the unknown revision still blocks use** Confirm the unknown revision still blocks use. A passed check does not fill in missing identity. Availability and use stay blocked until the actual revision is established and recorded. 20. **Keep matching parts separate** Keep matching parts separate. Two physical parts share this code. A code or serial match is not proof of identity. Use the exact local label to select the right one. 21. **Scan the recovered driver** Scan the recovered driver. Scan the full local label and check the record before choosing any action. [Watch or practise this chapter](https://help.smartfact.ai/reclaimbench/demo?guide=handle-holds-and-concerns&chapter=missing-identity) ## Resolve a concern and check again 1. **Inspect the identified part** Inspect the identified part. Check this exact part against the requirements you use for the job. 2. **Record a passed check** Record a passed check. 3. **Describe the check and observation** Describe the check and observation. 4. **Confirm you checked this part** Confirm you checked this part. 5. **Review the check record** Review the check record. 6. **Keep the check with the part** Keep the check with the part. 7. **Choose the usable bin** Choose the usable bin. A passed check is not enough on its own. Check permission, identity and the actual bin. 8. **Select the actual usable bin** Select the actual usable bin. 9. **Record the availability decision** Record the availability decision. 10. **Confirm checks and permission** Confirm checks and permission. 11. **Review the move and availability** Review the move and availability. The review records both the real movement and the decision to make this part available locally. 12. **Make the part available locally** Make the part available locally. 13. **Record a condition that needs investigation** Record a condition that needs investigation. A concern withdraws local availability immediately. Describe what you actually found so the next person knows why the part is held. 14. **Choose a condition concern** Choose a condition concern. 15. **Describe the observed damage** Describe the observed damage. 16. **Confirm the condition observation** Confirm the condition observation. 17. **Review the hold and its reason** Review the hold and its reason. 18. **Keep the part on hold for investigation** Keep the part on hold for investigation. 19. **Record how the condition was resolved** Record how the condition was resolved. 20. **Describe the completed investigation** Describe the completed investigation. 21. **Confirm the concern was investigated** Confirm the concern was investigated. 22. **Review what resolving the concern changes** Review what resolving the concern changes. 23. **Resolve the concern without restoring availability** Resolve the concern without restoring availability. The concern is resolved, but the earlier passed check is no longer current. Complete a fresh check before a new availability decision. 24. **Confirm a fresh passed check is required** Confirm a fresh passed check is required. The part stays on hold. Resolving a concern cannot silently restore its previous check or availability. 25. **Inspect the identified part** Inspect the identified part. Check this exact part against the requirements you use for the job. 26. **Record a passed check** Record a passed check. 27. **Describe the check and observation** Describe the check and observation. 28. **Confirm you checked this part** Confirm you checked this part. 29. **Review the check record** Review the check record. 30. **Keep the check with the part** Keep the check with the part. 31. **Choose the usable bin** Choose the usable bin. A passed check is not enough on its own. Check permission, identity and the actual bin. 32. **Select the actual usable bin** Select the actual usable bin. 33. **Record the availability decision** Record the availability decision. 34. **Confirm checks and permission** Confirm checks and permission. 35. **Review the move and availability** Review the move and availability. The review records both the real movement and the decision to make this part available locally. 36. **Make the part available locally** Make the part available locally. [Watch or practise this chapter](https://help.smartfact.ai/reclaimbench/demo?guide=handle-holds-and-concerns&chapter=condition-and-recheck) ## Keep a source discrepancy for review 1. **Flag an unresolved source identity** Flag an unresolved source identity. A source mix-up cannot be repaired by reassigning history. Record the concern and keep the component on hold for review. 2. **Choose a wrong-source concern** Choose a wrong-source concern. 3. **Describe the source discrepancy** Describe the source discrepancy. 4. **Confirm the condition observation** Confirm the condition observation. 5. **Review the hold and its reason** Review the hold and its reason. 6. **Keep the source concern unresolved** Keep the source concern unresolved. This concern has no resolve action in ReclaimBench. Keep the complete record and its original source links for review; do not create a replacement record to bypass the hold. [Watch or practise this chapter](https://help.smartfact.ai/reclaimbench/demo?guide=handle-holds-and-concerns&chapter=source-remains-held)