Work safely with holds and concerns

Handle unknown identity, duplicate-looking matches, condition concerns and source discrepancies without bypassing a hold.

For operators

Handle unknown identity, duplicate-looking matches, condition concerns and source discrepancies without bypassing a hold.

Read these instructions on any device. Watch or practise a chapter on a desktop or laptop, with a desktop or mobile application layout. Demonstrations use sample data and simulated scanners.

Keep incomplete identities on hold

  1. Stop when a label is not recognised

    Stop when a label is not recognised.

    An unknown label does not create a part or record an action. Keep the physical item aside and check its identity.

  2. Record an individual recovered part

    Record an individual recovered part.

    Use this when you have the actual part. A later return of the same part keeps its existing identity.

  3. Choose the actual return

    Choose the actual return.

  4. Record the part code

    Record the part code.

  5. Keep the manufacturer serial

    Keep the manufacturer serial.

    Keep the leading zeroes. The local label identifies this individual part.

  6. Choose the observed holding bin

    Choose the observed holding bin.

  7. Record what you found

    Record what you found.

  8. Confirm the actual part and its source

    Confirm the actual part and its source.

  9. Review the recovery details

    Review the recovery details.

  10. Keep the recovered part on hold

    Keep the recovered part on hold.

    No part becomes available merely because it was added to the register.

  11. Find the part with its known serial

    Find the part with its known serial.

  12. Open the part that needs its revision

    Open the part that needs its revision.

    The revision has not been established. Keep this part on hold even if a physical check passes.

  13. Inspect the identified part

    Inspect the identified part.

    Check this exact part against the requirements you use for the job.

  14. Record a passed check

    Record a passed check.

  15. Describe the check and observation

    Describe the check and observation.

  16. Confirm you checked this part

    Confirm you checked this part.

  17. Review the check record

    Review the check record.

  18. Keep the check with the part

    Keep the check with the part.

  19. Confirm the unknown revision still blocks use

    Confirm the unknown revision still blocks use.

    A passed check does not fill in missing identity. Availability and use stay blocked until the actual revision is established and recorded.

  20. Keep matching parts separate

    Keep matching parts separate.

    Two physical parts share this code. A code or serial match is not proof of identity. Use the exact local label to select the right one.

  21. Scan the recovered driver

    Scan the recovered driver.

    Scan the full local label and check the record before choosing any action.

Watch or practise this chapter

Resolve a concern and check again

  1. Inspect the identified part

    Inspect the identified part.

    Check this exact part against the requirements you use for the job.

  2. Record a passed check

    Record a passed check.

  3. Describe the check and observation

    Describe the check and observation.

  4. Confirm you checked this part

    Confirm you checked this part.

  5. Review the check record

    Review the check record.

  6. Keep the check with the part

    Keep the check with the part.

  7. Choose the usable bin

    Choose the usable bin.

    A passed check is not enough on its own. Check permission, identity and the actual bin.

  8. Select the actual usable bin

    Select the actual usable bin.

  9. Record the availability decision

    Record the availability decision.

  10. Confirm checks and permission

    Confirm checks and permission.

  11. Review the move and availability

    Review the move and availability.

    The review records both the real movement and the decision to make this part available locally.

  12. Make the part available locally

    Make the part available locally.

  13. Record a condition that needs investigation

    Record a condition that needs investigation.

    A concern withdraws local availability immediately. Describe what you actually found so the next person knows why the part is held.

  14. Choose a condition concern

    Choose a condition concern.

  15. Describe the observed damage

    Describe the observed damage.

  16. Confirm the condition observation

    Confirm the condition observation.

  17. Review the hold and its reason

    Review the hold and its reason.

  18. Keep the part on hold for investigation

    Keep the part on hold for investigation.

  19. Record how the condition was resolved

    Record how the condition was resolved.

  20. Describe the completed investigation

    Describe the completed investigation.

  21. Confirm the concern was investigated

    Confirm the concern was investigated.

  22. Review what resolving the concern changes

    Review what resolving the concern changes.

  23. Resolve the concern without restoring availability

    Resolve the concern without restoring availability.

    The concern is resolved, but the earlier passed check is no longer current. Complete a fresh check before a new availability decision.

  24. Confirm a fresh passed check is required

    Confirm a fresh passed check is required.

    The part stays on hold. Resolving a concern cannot silently restore its previous check or availability.

  25. Inspect the identified part

    Inspect the identified part.

    Check this exact part against the requirements you use for the job.

  26. Record a passed check

    Record a passed check.

  27. Describe the check and observation

    Describe the check and observation.

  28. Confirm you checked this part

    Confirm you checked this part.

  29. Review the check record

    Review the check record.

  30. Keep the check with the part

    Keep the check with the part.

  31. Choose the usable bin

    Choose the usable bin.

    A passed check is not enough on its own. Check permission, identity and the actual bin.

  32. Select the actual usable bin

    Select the actual usable bin.

  33. Record the availability decision

    Record the availability decision.

  34. Confirm checks and permission

    Confirm checks and permission.

  35. Review the move and availability

    Review the move and availability.

    The review records both the real movement and the decision to make this part available locally.

  36. Make the part available locally

    Make the part available locally.

Watch or practise this chapter

Keep a source discrepancy for review

  1. Flag an unresolved source identity

    Flag an unresolved source identity.

    A source mix-up cannot be repaired by reassigning history. Record the concern and keep the component on hold for review.

  2. Choose a wrong-source concern

    Choose a wrong-source concern.

  3. Describe the source discrepancy

    Describe the source discrepancy.

  4. Confirm the condition observation

    Confirm the condition observation.

  5. Review the hold and its reason

    Review the hold and its reason.

  6. Keep the source concern unresolved

    Keep the source concern unresolved.

    This concern has no resolve action in ReclaimBench. Keep the complete record and its original source links for review; do not create a replacement record to bypass the hold.

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