Work safely with holds and concerns
Handle unknown identity, duplicate-looking matches, condition concerns and source discrepancies without bypassing a hold.
For operators
Handle unknown identity, duplicate-looking matches, condition concerns and source discrepancies without bypassing a hold.
Read these instructions on any device. Watch or practise a chapter on a desktop or laptop, with a desktop or mobile application layout. Demonstrations use sample data and simulated scanners.
Keep incomplete identities on hold
- Stop when a label is not recognised
Stop when a label is not recognised.
An unknown label does not create a part or record an action. Keep the physical item aside and check its identity.
- Record an individual recovered part
Record an individual recovered part.
Use this when you have the actual part. A later return of the same part keeps its existing identity.
- Choose the actual return
Choose the actual return.
- Record the part code
Record the part code.
- Keep the manufacturer serial
Keep the manufacturer serial.
Keep the leading zeroes. The local label identifies this individual part.
- Choose the observed holding bin
Choose the observed holding bin.
- Record what you found
Record what you found.
- Confirm the actual part and its source
Confirm the actual part and its source.
- Review the recovery details
Review the recovery details.
- Keep the recovered part on hold
Keep the recovered part on hold.
No part becomes available merely because it was added to the register.
- Find the part with its known serial
Find the part with its known serial.
- Open the part that needs its revision
Open the part that needs its revision.
The revision has not been established. Keep this part on hold even if a physical check passes.
- Inspect the identified part
Inspect the identified part.
Check this exact part against the requirements you use for the job.
- Record a passed check
Record a passed check.
- Describe the check and observation
Describe the check and observation.
- Confirm you checked this part
Confirm you checked this part.
- Review the check record
Review the check record.
- Keep the check with the part
Keep the check with the part.
- Confirm the unknown revision still blocks use
Confirm the unknown revision still blocks use.
A passed check does not fill in missing identity. Availability and use stay blocked until the actual revision is established and recorded.
- Keep matching parts separate
Keep matching parts separate.
Two physical parts share this code. A code or serial match is not proof of identity. Use the exact local label to select the right one.
- Scan the recovered driver
Scan the recovered driver.
Scan the full local label and check the record before choosing any action.
Resolve a concern and check again
- Inspect the identified part
Inspect the identified part.
Check this exact part against the requirements you use for the job.
- Record a passed check
Record a passed check.
- Describe the check and observation
Describe the check and observation.
- Confirm you checked this part
Confirm you checked this part.
- Review the check record
Review the check record.
- Keep the check with the part
Keep the check with the part.
- Choose the usable bin
Choose the usable bin.
A passed check is not enough on its own. Check permission, identity and the actual bin.
- Select the actual usable bin
Select the actual usable bin.
- Record the availability decision
Record the availability decision.
- Confirm checks and permission
Confirm checks and permission.
- Review the move and availability
Review the move and availability.
The review records both the real movement and the decision to make this part available locally.
- Make the part available locally
Make the part available locally.
- Record a condition that needs investigation
Record a condition that needs investigation.
A concern withdraws local availability immediately. Describe what you actually found so the next person knows why the part is held.
- Choose a condition concern
Choose a condition concern.
- Describe the observed damage
Describe the observed damage.
- Confirm the condition observation
Confirm the condition observation.
- Review the hold and its reason
Review the hold and its reason.
- Keep the part on hold for investigation
Keep the part on hold for investigation.
- Record how the condition was resolved
Record how the condition was resolved.
- Describe the completed investigation
Describe the completed investigation.
- Confirm the concern was investigated
Confirm the concern was investigated.
- Review what resolving the concern changes
Review what resolving the concern changes.
- Resolve the concern without restoring availability
Resolve the concern without restoring availability.
The concern is resolved, but the earlier passed check is no longer current. Complete a fresh check before a new availability decision.
- Confirm a fresh passed check is required
Confirm a fresh passed check is required.
The part stays on hold. Resolving a concern cannot silently restore its previous check or availability.
- Inspect the identified part
Inspect the identified part.
Check this exact part against the requirements you use for the job.
- Record a passed check
Record a passed check.
- Describe the check and observation
Describe the check and observation.
- Confirm you checked this part
Confirm you checked this part.
- Review the check record
Review the check record.
- Keep the check with the part
Keep the check with the part.
- Choose the usable bin
Choose the usable bin.
A passed check is not enough on its own. Check permission, identity and the actual bin.
- Select the actual usable bin
Select the actual usable bin.
- Record the availability decision
Record the availability decision.
- Confirm checks and permission
Confirm checks and permission.
- Review the move and availability
Review the move and availability.
The review records both the real movement and the decision to make this part available locally.
- Make the part available locally
Make the part available locally.
Keep a source discrepancy for review
- Flag an unresolved source identity
Flag an unresolved source identity.
A source mix-up cannot be repaired by reassigning history. Record the concern and keep the component on hold for review.
- Choose a wrong-source concern
Choose a wrong-source concern.
- Describe the source discrepancy
Describe the source discrepancy.
- Confirm the condition observation
Confirm the condition observation.
- Review the hold and its reason
Review the hold and its reason.
- Keep the source concern unresolved
Keep the source concern unresolved.
This concern has no resolve action in ReclaimBench. Keep the complete record and its original source links for review; do not create a replacement record to bypass the hold.