# Raise a one-off need

Describe a need without a catalogue item and check its saved quantity in the queue.

Source: https://help.smartfact.ai/purchasing/guides/purchasing-raise-one-off

Audience: Operator

Sam Ashworth holds only Operator at Hartwell & Pryce Engineering, Brighouse works. Calder Fixings is already an approved catalogue supplier. Sam needs one inspection bench safety review that is not a catalogue item. This lesson raises the request directly, without a stock product or an order.

## Raise a one-off need

1. **Choose Floor**

   Choose Floor.

   Use Floor for raising a request or confirming non-stock work. These actions do not require an enrolled station. Office contains the queue and order records.

2. **Open People requests**

   Open People requests.

   Raise a need for goods or work even when no connected product has requested it. A request records what is needed; it does not approve an order.

3. **Choose Calder Fixings**

   Choose Calder Fixings.

   For work without a catalogue item, start a one-off request with the supplier who can provide it. The supplier is already in the reviewed catalogue.

4. **Describe the work**

   Describe the work.

   Sam needs an inspection bench safety review. Give a clear description that a supervisor and the supplier can understand.

5. **Name the unit**

   Name the unit.

   Enter visit as the unit. Quantities on this request are measured in visits, not stock pieces or money.

6. **Use whole visits**

   Use whole visits.

   Choose zero decimal places because the need is for one whole visit. Check the unit and precision before saving; they define this one-off request.

7. **Request one visit**

   Request one visit.

   Enter one visit. Raising the request does not create an order, reserve stock or contact the supplier.

8. **Record when the work is needed**

   Record when the work is needed.

   The bench must be checked by 21 October 2026. Record the needed date so the buyer can plan the order.

9. **Explain the need**

   Explain the need.

   Keep the reason with the request so another person can decide whether and how to order it.

10. **Save the request**

   Save the request.

   Save the request and check its new queue row. Purchasing records Sam as the requester and keeps the description, unit, quantity, date and reason.

11. **Check the saved remaining need**

   Check the saved remaining need.

   Open the new request's quantity explanation. Check one visit needed, zero approved fulfilment, zero in drafts and one visit remaining. Preparing a draft, supervisor approval and supplier communication remain separate actions.

[Watch or practise this chapter](https://help.smartfact.ai/purchasing/demo?guide=purchasing-raise-one-off&chapter=raise-one-off)

A saved request states a need, not an approved commitment. Check the unit, remaining quantity and reason before preparing a draft. A supervisor must approve the resulting order, and supplier communication is recorded separately.