# Confirm completed non-stock work

Read an excess-quantity refusal, then record the actual completed service.

Source: https://help.smartfact.ai/purchasing/guides/purchasing-confirm-service

Audience: Operator

Sam Ashworth has only the Operator role. HP-PO-01001 was already approved for 2.00 hours of Machine calibration. No supplier send or service confirmation has yet been recorded. The lesson keeps that missing communication evidence visible and does not demonstrate receiving stock.

## Confirm completed non-stock work

1. **Choose Floor**

   Choose Floor.

   Use Floor for raising a request or confirming non-stock work. These actions do not require an enrolled station. Office contains the queue and order records.

2. **Open delivery confirmations**

   Open delivery confirmations.

   Use Purchasing for non-stock goods or completed work. Record physical stock receipts in StoresFlow or the requesting product.

3. **Open the calibration order**

   Open the calibration order.

   HP-PO-01001 is already approved for two hours of machine calibration. Check the reference and service before recording completion.

4. **Choose the service line**

   Choose the service line.

   Select the calibration line. The form shows the quantity still outstanding and the approved unit, hours.

5. **Enter a quantity above the balance**

   Enter a quantity above the balance.

   Enter 3.00 hours to see the genuine refusal. Only 2.00 hours remain on this line.

6. **Record when the work was completed**

   Record when the work was completed.

   Enter the local equivalent of 14 October at 10:00 UTC for this lesson. Help displays and types the value in your browser time zone. In your work, record the actual completion time.

7. **Read the balance refusal**

   Read the balance refusal.

   Purchasing refuses the excess quantity. Nothing is confirmed by this refused action. Check the evidence rather than overriding the outstanding balance.

8. **Enter the actual two hours**

   Enter the actual two hours.

   The completed work was two hours. Enter 2.00 in the approved unit after checking the completion record.

9. **Keep the completion reference**

   Keep the completion reference.

   Retain the calibration completion reference with the confirmation.

10. **Record the completed service**

   Record the completed service.

   The accepted confirmation reduces the balance and keeps Sam and the completion reference in the history. No supplier send is recorded, so the before-send flag remains for a supervisor to review. This does not post stock.

[Watch or practise this chapter](https://help.smartfact.ai/purchasing/demo?guide=purchasing-confirm-service&chapter=confirm-service)

No supplier send was recorded for this order. The completion history keeps its before-send flag for a supervisor to review; a confirmation cannot prove the supplier was told. Keep the original confirmation and its evidence, and ask a supervisor to correct a mistake. Physical stock receipts belong in StoresFlow.