# Handle an incomplete-work refusal

See why an unchecked unit cannot be recorded as despatched.

Source: https://help.smartfact.ai/orders/guides/orders-incomplete-despatch

Audience: Operator

Sam Ashworth is signed in with only the Operator role. This is a fictional Hartwell & Pryce Engineering example. Approved rules, a prepared source file and an issued two-unit order are already present. Every answer comes from the real product using isolated test services.

## Handle an incomplete-work refusal

1. **Choose the floor menu**

   Choose the floor menu.

   Use the floor menu for your station and physical work.

2. **Open Workstation**

   Open Workstation.

   The office has issued this example work. Find the station assigned to you.

3. **Take control of your station**

   Take control of your station.

   Take control before reporting work. This prevents another sign-in from using the same station at once.

4. **Get ready to scan**

   Get ready to scan.

   Select the scan box. Scanning finds the work but does not record completion.

5. **Scan the order**

   Scan the order.

   Read the order reference and check that the work shown matches the item in front of you.

6. **Select the exact departing unit**

   Select the exact departing unit.

   In this deliberate error example, select the first unit. Its production and inspection checks are not complete.

7. **Confirm the physical departure statement**

   Confirm the physical departure statement.

   Only confirm this in real use after the selected item has physically left. Here we test that incomplete checks still prevent recording.

8. **Enter the despatch reference**

   Enter the despatch reference.

   A reference cannot override missing checks.

9. **Read the refusal and stop**

   Read the refusal and stop.

   The server refuses this incomplete work. Do not repeat the action to bypass the checks. Ask a Supervisor to inspect the missing evidence.

[Watch or practise this chapter](https://help.smartfact.ai/orders/demo?guide=orders-incomplete-despatch&chapter=incomplete-despatch)

Keep accepted orders, issued packs, reviewed reports and physical departure separate. A demonstration is not permission to release customer work. Ask a Supervisor about a hold or unclear result.