Handle an incomplete-work refusal
See why an unchecked unit cannot be recorded as despatched.
For operators
Sam Ashworth is signed in with only the Operator role. This is a fictional Hartwell & Pryce Engineering example. Approved rules, a prepared source file and an issued two-unit order are already present. Every answer comes from the real product using isolated test services.
Read these instructions on any device. Watch or practise a chapter on a desktop or laptop, with a desktop or mobile application layout. Demonstrations use sample data and simulated scanners.
Handle an incomplete-work refusal
- Choose the floor menu
Choose the floor menu.
Use the floor menu for your station and physical work.
- Open Workstation
Open Workstation.
The office has issued this example work. Find the station assigned to you.
- Take control of your station
Take control of your station.
Take control before reporting work. This prevents another sign-in from using the same station at once.
- Get ready to scan
Get ready to scan.
Select the scan box. Scanning finds the work but does not record completion.
- Scan the order
Scan the order.
Read the order reference and check that the work shown matches the item in front of you.
- Select the exact departing unit
Select the exact departing unit.
In this deliberate error example, select the first unit. Its production and inspection checks are not complete.
- Confirm the physical departure statement
Confirm the physical departure statement.
Only confirm this in real use after the selected item has physically left. Here we test that incomplete checks still prevent recording.
- Enter the despatch reference
Enter the despatch reference.
A reference cannot override missing checks.
- Read the refusal and stop
Read the refusal and stop.
The server refuses this incomplete work. Do not repeat the action to bypass the checks. Ask a Supervisor to inspect the missing evidence.
Keep accepted orders, issued packs, reviewed reports and physical departure separate. A demonstration is not permission to release customer work. Ask a Supervisor about a hold or unclear result.