# Start here: Viewer

Read units, travellers and completed evidence without changing work.

Source: https://help.smartfact.ai/manuals/worksteps/viewer

Review edition: 25 October 2026

Roles: viewer

As Viewer, use Work and History to understand the recorded work. Your role is read-only. It does not allow import, issuance, station execution or supervised decisions.

## Find the relevant record

Start with the exact job and unit identity supplied by the person asking for the record. On Work, inspect the unit and its traveller. On History, open the relevant attempt and compare its source revision, issued release, state and event times. Different attempts for the same unit can represent replacement or rework, so keep their identities distinct.

A traveller describes the frozen instructions. It is not evidence that the instructions were performed. A completed record describes what the system accepted for that attempt. Read later qualifications or concerns beside the original completion before relying on a historic result.

## Use the appropriate download

A Viewer can read a completion's JSON and PDF and request a reference PDF. Evidence ZIPs, history CSVs and complete site exports have different role requirements. If a download is unavailable, report the exact attempt and export state to a Supervisor rather than asking a colleague to share their sign-in.

A reference PDF is marked as a reference copy and says execution status must be checked in WorkSteps. When sending a retained document through your organisation's approved process, keep its unit, attempt, revision and generation date with it.

Read [history and exports](/manuals/worksteps/history-and-exports). Use [access problems](/manuals/accounts/access-problems) when an expected page is refused. A missing record in your permitted view is not evidence that no work occurred elsewhere.