# Start here: Supervisor

Import and issue units, resolve holds and preserve completed evidence.

Source: https://help.smartfact.ai/manuals/worksteps/supervisor

Review edition: 25 October 2026

Roles: supervisor

As Supervisor, connect controlled instructions to the actual units and decide how exceptions are handled. Use your own Accounts identity and complete the required authentication before supervised changes.

## Prepare a controlled shift

On Work, import approved unit data, inspect its preview and accept only a clean result. Select units without current work, review the proposed release and source revision, then issue the ready batch. Issuing creates travellers and attempts; it does not record a physical start.

Check the station and operator arrangements before handing over lookup references. An Operator claims the issued attempt at the station and records its requirements. You use Supervision for held work, attestations, corrections, transfers, cancellation, replacement and rework.

## Resolve the reason, not just the status

A source-change hold means a newer revision arrived after issue. Compare it with the pinned traveller before choosing an available remedy. A negative answer, missing evidence, withdrawn release and recovery hold have different remedies. Use the controls offered for that hold and record the physical decision and its reason.

Before a correction, inspect the preview of observations that will stop counting. The operator may need to repeat affected and dependent work. Do not copy a completion from one attempt to its replacement.

## Close the handover

Check server-confirmed completion and retained history. A printed traveller is only a reference. A later concern belongs beside the completed record; it does not rewrite the original completion.

Read [import and issue](/manuals/worksteps/import-and-issue), [holds and handovers](/manuals/worksteps/holds-and-handovers) and [corrections and rework](/manuals/worksteps/corrections-and-rework). If a response is uncertain, reconcile the existing command before sending another instruction.