# Start here: Operator

Identify one unit, follow its issued steps and record truthful evidence.

Source: https://help.smartfact.ai/manuals/worksteps/operator

Review edition: 25 October 2026

Roles: operator

As Operator, use WorkSteps to follow the issued instructions for the unit in front of you. You need the Operator role, an enrolled station and work issued by a Supervisor.

## Start with identity

Sign in as yourself, open Station and choose the physical station. Scan the issued lookup reference or use the available lookup. Compare the unit and job on screen with the physical work. Claim the attempt before recording evidence. If another station owns it, stop and ask the Supervisor to arrange a handover.

Read the current step, instructions, images and parameters. Viewing another step does not satisfy it. WorkSteps keeps mandatory requirements in order. Supply the requested acknowledgement, text, exact identifier or photo and wait for the saved result before proceeding.

## Stop when the work disagrees

A rejected identifier must be investigated against the unit and label. Do not change case, remove spaces or copy a value to force acceptance. A negative acknowledgement or Problem with this step can hold the work. Give a useful reason and ask the Supervisor for the next action.

A required supervisor attestation must be made by a Supervisor. Your own acknowledgement cannot replace it. Pause when handing over unfinished work. Complete only after reviewing the evidence and receiving the server's completion answer.

Follow [station work](/manuals/worksteps/record-step-evidence) and [connection problems](/manuals/worksteps/connection-and-station-problems). If the station locks, sign in again as yourself. Keep the unit controlled while an answer is uncertain; an amber or waiting state is not accepted evidence.