# Start here: Viewer Read asset custody and history without making operational changes. Source: https://help.smartfact.ai/manuals/toolcustody/viewer Review edition: 25 October 2026 Roles: viewer As Viewer, inspect Assets and History to understand recorded custody. You can read permitted prepared documents, but you cannot issue, return, clear holds, manage borrowers or accept service evidence. ## Identify the asset and time Find the exact asset code. Check current custody, position or loan, condition and holds. Follow its history rather than relying on a tool name alone. A tool can be present but held, returned but not restowed, or qualified for one task without being eligible for another. Eligibility is checked for a chosen borrower, task and use interval at issue. A status snapshot is a historical document. It cannot guarantee current issue permission or prove that the physical tool is where the record says it is. ## Read the evidence honestly Inspect qualification status shown on the asset without treating it as a calibration certificate. Private original service documents require Supervisor access. The human acceptance basis, scope and validity interval matter; a file's existence or hash does not establish suitability. Where a prepared identity or historical status PDF is available, keep its asset identity and generation time with it. PDF preparation and download do not prove physical printing. A printed identity label identifies the asset; it does not prove qualification. ## Escalate an inconsistency Give the Supervisor the exact asset, current loan or position, event time and reason for concern. Do not ask a colleague to share their sign-in to make a change or download a restricted service source. Read [history and documents](/manuals/toolcustody/history-and-documents) and [holds and discrepancies](/manuals/toolcustody/holds-and-discrepancies). For missing product access, follow [Accounts access problems](/manuals/accounts/access-problems). Absence from a permitted view is not proof that no record exists.