# Start here: Supervisor

Manage opening custody, borrowers, holds and reviewed returns.

Source: https://help.smartfact.ai/manuals/toolcustody/supervisor

Review edition: 25 October 2026

Roles: supervisor

As Supervisor, maintain the operational truth about individual tools. Confirm what is physically present, who holds each loan and what condition or review prevents another issue.

## Prepare the opening

Check the approved asset register, crib and review positions, borrowers and enrolled stations. Use Opening custody only after locating the actual tool. State its observed position, condition and source or reason. A reference release alone leaves a new asset unverified.

Borrowers are custody contacts. They are not application accounts, and a badge scan does not authenticate them or change your own signed-in identity. Keep borrower records current without implying that a contact has product access.

## Supervise the return path

A truthful return can be recorded even when the tool is due or damaged. It normally goes to review. Review condition and select only the specific holds that can safely be cleared. Restow is a separate confirmation of the actual crib location unless the approved direct-return policy permits the combined route.

Use Loans, holds and review for missing, disputed or unexpectedly observed tools and local review tasks. An incident observation does not automatically replace recorded custody. Resolve the physical discrepancy through the offered supervised action.

## Review service evidence only when authorised

Uploading an original source and submitting its details creates a pending record. Acceptance requires your current Supervisor role, recent authentication and local service-review permission. Assess the exact retained source, asset, scope and dates. Acceptance does not return the tool, clear condition holds or restow it.

Read [opening custody](/manuals/toolcustody/opening-custody), [returns](/manuals/toolcustody/returns-and-restow), [holds](/manuals/toolcustody/holds-and-discrepancies) and [service evidence](/manuals/toolcustody/service-evidence). Reconcile uncertain physical actions before entering another one.