# Recover an unconfirmed recording

Check the original request before retrying a recording or physical action.

Source: https://help.smartfact.ai/manuals/storesflow/uncertain-results

Review edition: 25 October 2026

Roles: owner, author, reviewer, supervisor, operator

A timeout does not establish whether a movement was recorded. StoresFlow keeps the original request identity so its outcome can be checked. Until that check is conclusive, treat the result as unresolved.

## Read the exact message

**Recorded. Current records have been refreshed.** is the successful recorded outcome. **Not recorded** is a refusal with a reason. A preparation refusal states that no stock recording request was sent. Those states differ from **We have not confirmed the result**, where the action may have reached the server.

For an unconfirmed result, do not repeat the action or start a new request. Keep the page open, note the original request ID and choose **Check the original request**. Check it under the same person and site with current authority.

## Retry only when the original lookup permits it

If the authorised lookup finds no record of that request, the screen can offer **Retry the original recording**. This records the same confirmed observation using the original request. It is not permission to repeat the physical action.

If the request is retired, it cannot run again. Retirement does not prove that the earlier action failed. Review current stock and retained records with a supervisor before deciding what new, separately justified observation is necessary.

## Keep recoverable context

Small pending movements are kept for this person and site in this browser session. Private reference wording and lifecycle evidence stay in memory, so keep their page open until reconciled. Refresh does not automatically send an action again.

A changed station session, role, site state, material revision or recovery position can invalidate an earlier prepared movement. Read the refusal, refresh current facts and repeat checks only when the earlier request has a settled outcome. Do not reuse the physical confirmation from a different event.

## Hand over an unresolved result

Tell the supervisor the request ID, action, material, lot, source and destination, physical quantity and what actually happened on the floor. Preserve the difference between a physical movement already completed and its unconfirmed recording. If a printer answer is uncertain as well, retain its separate print reference. Stock and printing have different outcomes and each needs its own reconciliation.