# Move material and return unused stock

Preserve custody through transfers, arrivals, picked returns and issued returns.

Source: https://help.smartfact.ai/manuals/storesflow/move-and-return

Review edition: 25 October 2026

Roles: operator, supervisor, viewer

A move changes custody or location. A return must identify the work from which material is returning. Keep the physical event and the recorded stage aligned, particularly when another person receives the material later.

## Choose the movement that happened

In **Move**, select **I can confirm the complete move now** only when you can confirm both ends. Otherwise choose **Dispatch now and record arrival later**. Select the actual source, material, lot, quantity and destination, check the movement and record the confirmed event.

Dispatched material remains in transit until an actual arrival, return or reviewed loss is recorded. A timeout, printed document or elapsed day never returns it to available stock automatically.

## Resolve an in-transit quantity

Open **Transfers** and choose **Check this transfer**. Read the source, intended destination, dispatched quantity, unresolved quantity and status. Under **What happened?**, select the actual outcome: arrival at the admitted destination, return to receiving or, with supervisor authority, loss.

Enter only the quantity accounted for and the reason. A partial arrival leaves the remaining quantity unresolved. Check and confirm the observed outcome before recording. Returned transfer material uses the return path and its condition review; do not claim it arrived at the original destination when it came back.

## Return from a reservation or issue

In **Return**, choose **Picked material that was not issued** or **Unused material from an original issue**. Select the relevant reservation or issue and actual source, then enter the returned quantity and receiving location. Choose its condition truthfully. A return is not an unrelated receipt with a convenient delivery reference.

The original record limits what can legitimately return. Do not return more than the outstanding picked or issued quantity. Material requiring inspection should remain in the appropriate review or quarantine path until the supervisor resolves it.

## Hand over custody

For 50 pieces dispatched with 47 confirmed on arrival, record the observed 47 and investigate the remaining three. Do not quietly increase the arrived quantity to close the transfer. Give the supervisor the transfer reference, who checked each end, the actual quantities and any damage or missing-material evidence.

Viewers can read the transfer position. Recording arrival or return requires operational authority; reviewed loss requires a supervisor.

## Change the home-bin placement separately

As supervisor, open the material's **Stock** record and read **Home bin**. Use **Find a home bin** and **Find bins**, select **New home bin**, enter **Reason for this placement** and choose **Record home bin** with recent Accounts verification. The result changes the preferred placement, not any recorded quantity. Complete the real movement through the appropriate floor procedure if stock actually changes location.

If the offered bin is wrong or inactive, ask the owner to review location setup rather than selecting a nearby code. A changed home bin also affects channel-deduction and placement work, so include the material and old and new bins in the handover.