# Resolve held cuts, missing stock and label exceptions

Use a supervisor decision that preserves the actual measurements, identity and physical outcome.

Source: https://help.smartfact.ai/manuals/remnantrack/exceptions

Review edition: 25 October 2026

Roles: supervisor, operator

An exception means the recorded stock cannot continue through the ordinary path with confidence. Keep the physical object identifiable, read the current state and ask a supervisor to select the appropriate action in Supervision. Operators should not repair the record by making a second registration.

## Match the action to the problem

A supervisor can correct length, uncertainty, condition or batch with a reason and evidence. A correction can supersede the label, end a reservation and send stock for verification at its bin. Damaged or unknown condition sends it to quarantine. Material reclassification requires quarantine and recent second-factor verification.

Replace a label through the controlled label action when the identity is established. A new generation makes earlier labels stop scanning. If two objects carry the same identity, investigate the duplicate rather than simply printing another copy. A duplicate registration can be retired and linked to the surviving record while both histories remain.

## Resolve physical outcomes honestly

For a held cut, review the frozen plan and actual observations. Resolution can use a corrected source measurement that balances the recorded result, or a truthful exceptional result. The parent is consumed, the child is quarantined and the held proposal remains in history.

For a missing piece, record why it is missing and preserve its last seen bin. A found or reviewed piece follows reconciliation with a fresh measurement and label. A missing piece can be written off by decision; a piece physically present for disposal requires a disposal decision followed by current-label confirmation at the station.

## Follow the consequences

Taking over someone else's work and releasing their reservation are explicit supervisor actions needing a recent authenticator check. A dispute about a finished cut withholds live descendants without rewriting the earlier lineage. Inspect the affected work after the decision.

Do not promise that closing a rack review clears its discrepancies. Use [Check a rack](/manuals/remnantrack/rack-checks), then apply each required correction or reconciliation. The intended result is a dependable record of what is known, including any remaining uncertainty.