# Request a refill for an empty container

Scan, inspect and confirm one current request, including urgent and repeated cycles.

Source: https://help.smartfact.ai/manuals/refillflow/request-refill

Review edition: 25 October 2026

Roles: operator, supervisor

A refill request starts one cycle for a particular container. It must reflect a real empty-container need. The request carries the released quantity and decision at admission; it is not a free-form purchase or stock adjustment.

## Prepare at the station

You need operator authority and the active station session. In **Floor station**, confirm the person, site and station, then choose **Request**. Scan the current container card in the scan field. Check the displayed container, material, refill quantity and receiving location against the physical container.

Read the chosen stores queue, priority and due information. If the container already has an open refill, inspect that cycle. Do not create another request to hurry it along. An inactive, retired, held or retiring container can refuse new work.

## Confirm deliberately

Use **Request refill for** the displayed container only after checking that it is empty and needs refill. A scanned code arriving at the focused confirmation button does not confirm the request. Use the supported touch or deliberate keyboard confirmation, or the separately armed confirmation barcode when the screen offers it.

The prepared request expires and is bound to current container, card, station and release facts. If it becomes stale, inspect why and scan again after any earlier action is settled. Do not retain an old confirmation as authority for a later container state.

## Request urgency when justified

Choose the urgency path, enter **Why is it urgent?** and submit the reason. When the reviewed rule requires approval, a Supervisor approves this exact intent under their verified sign-in, with second-factor evidence recorded. The requester cannot approve their own intent. The operator then confirms again while the request is still current.

An urgency approval is not the refill request itself. A changed or expired intent also makes the approval unsuitable for a new request.

## Start the next cycle truthfully

After completion, the next scan asks you to confirm that the container is empty again. This is a new physical observation, not a repeat of the previous empty state. A full or partly filled activation similarly waits for a later genuine empty request.

When recorded, check the request outcome. A message that stores printing is pending means no print is yet known; fulfilment and printing remain separate. If the result is **Unconfirmed**, keep the page open and use **Check the outcome** before any new request.