# Start here: Operator

Request for an empty container and receive actual deliveries under your station sign-in.

Source: https://help.smartfact.ai/manuals/refillflow/operator

Review edition: 25 October 2026

Roles: operator

Operators work in **Floor station** under their own sign-in and active station session. Choose **Request** for an empty container and **Receive** for delivered material. Neither scanning a card nor seeing a printed ticket alone records the completed action.

## Start at the right station

Check the displayed person, site and station. Take over only when you are the person now using that station. The browser's current station session matters: another tab, reload, reassignment or inactivity can end its previous authority.

Use the dedicated scan field. Check the recognised container or ticket after each scan. When focus is lost or the connection is unavailable, capture pauses. Resume through the displayed control before scanning again; do not send a card to a quantity field or confirmation button.

## Request the actual refill

Scan the card of an empty container. Read the material, refill quantity, receiving location, queue, priority and due information. Confirm only when that is the actual empty container requiring refill. If urgency approval is required, enter the reason and wait for a supervisor, then confirm again.

After a completed refill, a later request requires confirmation that the container is empty again. A repeated scan of the previous request is not proof of new need.

## Receive actual material

Choose **Receive** and identify the dispatch ticket, container and location. A station bound to one location can supply its location evidence; other stations need the appropriate location card. Enter the whole quantity that actually arrived and confirm the receipt.

A missing-ticket lookup requires an operator who also has stores or supervisor authority and a reason. Ask the right person rather than guessing another leg's ticket.

If the screen says **Unconfirmed**, keep it open and choose **Check the outcome**. Do not request another refill or record the same arrival again. See [requests](/manuals/refillflow/request-refill), [receiving](/manuals/refillflow/receive-deliveries) and [uncertain results](/manuals/refillflow/uncertain-results).

Use [people and stations](/manuals/refillflow/team-and-stations) for pairing and session handover. An owner prepares the browser and receiving-location bindings; the operator establishes their own active session before floor recording.