# Recover an existing part and resolve unconfirmed fitting

Use linked recovery and independent physical reconciliation while preserving component and installation history.

Source: https://help.smartfact.ai/manuals/reclaimstation/recovery-follow-up

Review edition: 25 October 2026

Roles: operator, supervisor

Follow-up recovery and a fitting discrepancy preserve the existing physical identities and their earlier history. They are different from receiving a second object or confirming an uncertain installation. Keep the actual source unit, component, visit and operation identifiable while another person checks the evidence.

## Recover a component that already has an identity

Within an open recovery job, an Operator or Supervisor with current station control opens Recover a part that already has a ReclaimStation identity. Scan or choose Previously recorded component. Check its current identity against the actual removed object, rather than creating another record with the same part code.

Enter Position in this returned unit, Observed condition grade, Actual held location and What you observed and why. Confirm physical removal and the existing identity, then choose Record this component recovered again. The system requires a matching earlier fitting of this exact component to this returned unit. Conflicting open installation work, an already recorded position or a component not supported by that fitting history needs investigation.

The component returns to held custody for fresh checks and independent release. Earlier fitting and recovery remain in its history. Do not treat this action as a shortcut to an already passing assessment or current stock release.

## Continue a closed recovery from a retained unit

For a closed job whose remaining source unit was recorded as on site, use Start a linked follow-up recovery. Check that the actual remaining unit is present, choose Approved follow-up recovery template and give the observed reason. The new approved method must match the source model and revision, and current dismantling permission is still required.

This creates a new linked job for that same return history. It does not rewrite the closed job's findings. An existing linked follow-up or another open return for that unit prevents conflicting work. If the unit was returned or disposed of, do not change that old disposition merely to make the control available; establish the actual subsequent custody and use the appropriate return process.

For each job, the Supervisor records The rest of the returned unit with the actual custody decision, location where required, Supporting evidence reference and observation. Closing the recovery still needs the expected position findings and its recorded source disposition. See [Recover components](/manuals/reclaimstation/recover-components).

## Report an unconfirmed physical fitting

If installation started and the physical result cannot be confirmed normally, use the fitting-discrepancy control for that exact operation. Choose Actual fitting situation: the part was fitted but approved completion could not be recorded, or the physical result cannot be confirmed. Give Supporting evidence reference and the factual observation. A lost browser reply alone first needs the original request check in [Station problems](/manuals/reclaimstation/station-problems).

Reporting the discrepancy blocks the component and destination slot for investigation. It does not assert approved completion, return the component to usable stock or erase the started work. Preserve the actual fitting facts rather than confirming nothing was fitted when it may still be installed.

## Resolve it through independently witnessed recovery

A different Supervisor uses Investigate unconfirmed fitting in Oversight. Read the reporter, situation, reason and evidence. Physically locate and recover the exact component into a permitted held location, then use Confirm physical recovery into held storage with the independent evidence and observation. This requires recent verification and cannot be performed by the person who reported that discrepancy.

Confirm only when the component is no longer fitted to the destination. The resolution preserves the earlier installation history and makes it held for fresh assessment and independent release. Required incident review remains separate. Follow [Holds, corrections and removal](/manuals/reclaimstation/holds-corrections-and-removal) before any later reuse.